How to request support
If your support issue isn't covered in our Troubleshooting documentation, please do the following:
Step 1 - Gather diagnostic information
Bring up the BackupAssist Navigator as shown in the screenshot below.
Click the link Compile diagnostic information link. This will compile a file called diagnostics.zip (placed in the BackupAssist installation directory) and you should attach this file when emailing us.
Step 2 - Email usTo email us, please do the following:
Email support@BackupAssist.com and use the message subject: BackupAssist Support Request: description of your problem
Please note: If you do not include BackupAssist Support Request in your message subject, your email may be marked as SPAM. We receive hundreds of SPAM messages each day, so please assist us by specifying your message subject correctly.