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March 23, 2011, at 12:29 AM
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This Knowledge Base primarily applies to BackupAssist version 3 or earlier. For newer versions of BackupAssist please visit http://kb.backupassist.com
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This Knowledge Base primarily applies to BackupAssist version 3 or earlier. For newer versions of BackupAssist please visit http://kb.backupassist.com
March 23, 2011, at 12:29 AM
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Changed line 3 from:
This Knowledge Base primarily applies to BackupAssist version 3 or earlier. For newer versions of BackupAssist please visit http://kb.backupassist.com
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This Knowledge Base primarily applies to BackupAssist version 3 or earlier. For newer versions of BackupAssist please visit http://kb.backupassist.com
March 23, 2011, at 12:28 AM
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This Knowledge Base primarily applies to BackupAssist version 3 or earlier. For newer versions of BackupAssist please visit http://kb.backupassist.com
March 23, 2011, at 12:26 AM
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License Keys and Registration
- How License Keys Work
- How our license key system works, and why each key will only work on one computer
February 19, 2007, at 11:21 PM
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February 19, 2007, at 11:20 PM
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January 30, 2007, at 08:45 PM
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- {{Microsoft Exchange Server 2003 database files, the Microsoft Exchange Information Store service may stop responding}}
- - The Microsoft Exchange Information Store service may stop responding when you try to back up your Exchange 2003 database files by using a program that uses the Volume Shadow Copy Service.
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- Microsoft Exchange Server 2003 stops responding
- - The Microsoft Exchange Information Store service may stop responding when you try to back up your Exchange 2003 database files by using a program that uses the Volume Shadow Copy Service.
January 30, 2007, at 08:44 PM
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Added lines 26-27:
- {{Microsoft Exchange Server 2003 database files, the Microsoft Exchange Information Store service may stop responding}}
- - The Microsoft Exchange Information Store service may stop responding when you try to back up your Exchange 2003 database files by using a program that uses the Volume Shadow Copy Service.
May 25, 2006, at 02:16 AM
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Added lines 30-31:
- Internal Errors
- - A growing list of internal error codes, what they mean and steps for troubleshooting them.
May 03, 2006, at 01:36 AM
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Added lines 111-112:
- Troubleshooting REV drives
- Steps to use when troubleshooting REV drive issue.
February 26, 2006, at 08:30 PM
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- {{550 Your message does not conform to RFC2822 standard}}
- you receive this error message when BackupAssist attempts to send report emails.
to:
- {{550 Your message does not conform to RFC2822 standard}}
- - you receive this error message when BackupAssist attempts to send report emails.
February 26, 2006, at 08:17 PM
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Added lines 82-83:
- {{550 Your message does not conform to RFC2822 standard}}
- you receive this error message when BackupAssist attempts to send report emails.
January 29, 2006, at 06:42 PM
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- LTO Drives
- AIT Drives
January 26, 2006, at 07:30 PM
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- Windows XP Home
- - ensuring that the Windows Backup Utility, NTBackup is installed.
January 12, 2006, at 06:56 PM
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- Backup Time and System Peroformance
- - Using the /FU command to increase system performance during a backup on Windows 2003.
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- Backup Time and System Performance
- - Using the /FU command to increase system performance during a backup on Windows 2003.
January 12, 2006, at 06:55 PM
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- Backup Time and System Peroformance
- - Using the /FU command to increase system performance during a backup on Windows 2003.
October 24, 2005, at 11:49 PM
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Added lines 62-63:
- SNAP and NAS errors
- - you cannot retrieve a file listing from a shared drive mapped on your SNAP server or backup to this share
October 21, 2005, at 03:47 AM
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- {{1505 errors}}
- - You experience problems when attempting to backup to your tape drive.
to:
- Tape Drive Backup Errors
- - You experience problems when attempting to backup to your tape drive eg
#15050 and #15012
October 21, 2005, at 03:46 AM
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- Stuff?
- - You experience problems when attempting to backup to your tape drive.
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- {{1505 errors}}
- - You experience problems when attempting to backup to your tape drive.
October 21, 2005, at 03:46 AM
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- {{15050 and 15012 Errors}}
- - You experience problems when attempting to backup to your tape drive.
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- Stuff?
- - You experience problems when attempting to backup to your tape drive.
October 21, 2005, at 03:46 AM
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- {{15050 and 15012 Errors}}
- - You experience problems when attempting to backup to your tape drive.
October 21, 2005, at 03:45 AM
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October 21, 2005, at 03:41 AM
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- {{#15050 and #15012 Errors}}
- - You experience problems when attempting to backup to your tape drive.
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October 21, 2005, at 03:40 AM
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- {{#15050 and #15012 Errors}}
- - You experience problems when attempting to backup to your tape drive.
October 21, 2005, at 03:25 AM
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Added lines 94-96:
- Slow backup times to the REV Drive
- The backup to the REV drive is taking an excessive time to complete
October 21, 2005, at 02:24 AM
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- BackupAssist services fail to start
- - eg.
the BackupAssist service fails to start and consequently your backup fails.
October 20, 2005, at 09:57 PM
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Added lines 24-25:
- Exchange Backup Errors and Circular Logging
- - eg.
Error: Server\Microsoft Information Store\First Storage Group is not a valid drive, or you do not have access
October 20, 2005, at 02:05 AM
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- Timeout Error
- - eg.
The BackupAssist Backup Executor has detected that the backup operation failed to complete within the timeout period...
October 19, 2005, at 09:46 PM
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- {{!!Backing up Files with specific permissions}}
- - how to ensure that files and folder with specific permissions are being backed up.
to:
- Backing up Files with specific permissions
- - how to ensure that files and folder with specific permissions are being backed up.
October 19, 2005, at 09:46 PM
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- {{!!Backing up Files with specific permissions}}
- - how to ensure that files and folder with specific permissions are being backed up.
October 18, 2005, at 03:23 AM
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Added lines 46-49:
Troubleshooting restore problems
- Backup Device Error
- - eg.
You receive this error when you try to catalog or restore from a tape
October 18, 2005, at 01:13 AM
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Added lines 22-23:
- Error on a request to MS_UpdateNtmsOmidInfo
- - eg.
The device reported an error on a request to MS_UpdateNtmsOmidInfo
October 03, 2005, at 09:54 PM
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- Unable to assign desktop rights
- - the backup never runs, and you get a message in the event log - Error #00103 - Unable to assign desktop rights to launch Backup
to:
- No unused media was available
- - eg.
The operation was not performed because no unused media was available - Unable to assign desktop rights
- - the backup never runs, and you get a message in the event log -
Error #00103 - Unable to assign desktop rights to launch Backup
April 15, 2005, at 03:18 AM
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Added lines 17-19:
- Excluding File Types
- - how to exclude certain file types from your backups
March 22, 2005, at 11:41 PM
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March 22, 2005, at 01:26 AM
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- Restoring your data
- - how to restore data from a backup
March 14, 2005, at 10:21 PM
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- {{Start/Stop Windows Services}}
- How you can use BackupAssist to start/stop Windows Services before and after your backup jobs
to:
- Starting and Stopping Windows Services
- How you can use BackupAssist to start/stop Windows Services before and after your backup jobs
March 14, 2005, at 10:04 PM
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- Stop Windows Services?
- How you can use BackupAssist to start/stop Windows Services before and after your backup jobs
to:
- {{Start/Stop Windows Services}}
- How you can use BackupAssist to start/stop Windows Services before and after your backup jobs
March 14, 2005, at 10:01 PM
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Windows Services
- Stop Windows Services?
- How you can use BackupAssist to start/stop Windows Services before and after your backup jobs
March 01, 2005, at 06:43 PM
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- Backup Errors with SNAP Servers
- - Difficulty backing up to or from a SNAP server.
February 07, 2005, at 09:47 PM
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February 07, 2005, at 08:11 PM
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- Backup Errors with MailEssentials
- - MailEssentials? causes your backups to fail.
February 06, 2005, at 11:11 PM
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February 03, 2005, at 12:48 AM
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- Hard Drive Backup Strategies
- - explains how to implement different backup strategies that allow for limited file space storage.
February 02, 2005, at 07:12 PM
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Added lines 64-65:
- Ejecting REV disks
- How to setup BackupAssist to eject REV disks after each backup.
February 02, 2005, at 01:40 AM
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- RSM service has not started
- - you receive warning messages in the event log about the RSM service not having been started.
February 02, 2005, at 01:21 AM
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- Invalid Picture
- - the error message Invalid Picture appears either from the BackupAssist service, or when a backup is executing
Added lines 29-34:
General system problems
- Invalid Picture
- - the error message Invalid Picture appears either from the BackupAssist service, or when a backup is executing
- Insert Office CD
- - you are prompted to insert the Microsoft Office CD when a backup runs
February 02, 2005, at 12:59 AM
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- Unable to assign desktop rights
- - the backup never runs, and you get a message in the event log - Error #00103 - Unable to assign desktop rights to launch Backup
January 30, 2005, at 11:13 PM
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Added lines 16-17:
- Invalid Picture
- - the error message Invalid Picture appears either from the BackupAssist service, or when a backup is executing
January 23, 2005, at 07:03 PM
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Added lines 54-55:
Authenticating to remote machines
- Authenticating
- How to authenticate to remote machines so you can backup from/to networked machines that are not on the same domain, or that are running non-Windows OS (eg. Linux, BSD, Novell, etc)
January 17, 2005, at 02:10 AM
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REV Drive Backups
- REV and Windows 2000
- How to get REV drive backups working with Windows 2000.
January 05, 2005, at 07:17 PM
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License Keys and Registration
- How License Keys Work
- How our license key system works, and why each key will only work on one computer
December 10, 2004, at 02:24 AM
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Added lines 32-36:
Troubleshooting SQL Server problems
- SQL Login Problems
- How to troubleshoot SQL Server login problems.
December 02, 2004, at 11:42 PM
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- Travan Drives and how to Retension Travan Tapes automatically using BackupAssist
November 29, 2004, at 03:46 AM
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Added lines 40-41:
Troubleshooting Backup User Identity issues
- Windows XP Authentication
- Important points if you're running Windows XP
November 23, 2004, at 06:59 PM
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- NTBackup Failed
- The ntbackup process failed (return code -1073741819). Please examine
to:
- NTBackup Failed
- The ntbackup process failed (return code -1073741819). Please examine the attached log file for an explanation.
November 23, 2004, at 06:48 PM
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- Hardware Failure
- Error: The device reported an error on a request to write data to media. Error reported: Hardware failure
November 22, 2004, at 01:42 AM
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- Network Drives
- - explains how to use Network Drives with BackupAssist - to backup data from the network drive, as well as backing up data to a network drive.
November 19, 2004, at 02:29 AM
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Troubleshooting email problems
- How to troubleshoot email problems
- A step by step guide on troubleshooting email
October 21, 2004, at 04:41 AM
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- No log file found
- No log file could be found. This indicates that the backup did not run successfully.
October 15, 2004, at 02:47 AM
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- {{The ntbackup process failed (return code -1073741819).}}
to:
- NTBackup Failed
- The ntbackup process failed (return code -1073741819). Please examine
October 15, 2004, at 02:45 AM
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Added lines 19-20:
- {{The ntbackup process failed (return code -1073741819).}}
October 10, 2004, at 10:15 PM
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Added lines 9-10:
- Splitting Backup Jobs
- - explains how to split your backup job into two jobs on two tapes [when you run out of tape space]
October 10, 2004, at 06:59 AM
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General backup information
- Two Phase Backup Process
- - explains how BackupAssist uses a two phase backup process to backup your data
October 05, 2004, at 09:25 PM
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October 05, 2004, at 09:09 PM
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October 05, 2004, at 08:47 PM
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October 05, 2004, at 08:39 PM
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October 05, 2004, at 08:38 PM
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Tape Drive Topics
to:
Troubleshooting backup problems
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Troubleshooting backup problems
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Information on different types of tape drives
to:
Information on different types of tape drives
October 05, 2004, at 08:37 PM
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BackupAssist issues with tape drives
to:
Troubleshooting backup problems
Changed lines 9-10 from:
Our thoughts on different types of tape drives
to:
Information on different types of tape drives
September 21, 2004, at 09:49 PM
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Added lines 7-9:
BackupAssist issues with tape drives
Our thoughts on different types of tape drives
Added lines 13-15:
- DAT Drives
- LTO Drives?
- AIT Drives?
September 20, 2004, at 05:36 AM
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Exchange Server Backup Topics
September 20, 2004, at 04:56 AM
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Notes on:
Deleted line 12:
September 20, 2004, at 04:55 AM
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Here are some useful default pages installed along with the PmWiki software:
- PmWiki documentation is available at PmWiki.DocumentationIndex.
- What is the WikiWikiWeb?
- TipsForEditing and TextFormattingRules describe how to create pages in PmWiki.
- Practice editing pages in the WikiSandbox.
to:
Tape Drive Topics
Exchange Server Backup Topics
Deleted line 10:
More information about PmWiki can be found at http://www.pmwiki.org/.
September 20, 2004, at 03:52 AM
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This is the default HomePage for a new PmWiki
installation. If you're reading this screen, then
the PmWiki software is probably set up correctly.
to:
Welcome to the BackupAssist Knowledge Base. This contains the solutions to common support issues.