<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>BackupAssist:  The Windows Backup Software &#187; Support</title>
	<atom:link href="http://www.backupassist.com/blog/category/support/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.backupassist.com/blog</link>
	<description>BackupAssist blog</description>
	<lastBuildDate>Sun, 05 Feb 2012 23:55:58 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3</generator>
		<item>
		<title>BackupAssist and Windows 2000 Platform End of Life Information</title>
		<link>http://www.backupassist.com/blog/support/backupassist-and-windows-2000-platform-end-of-life-information/</link>
		<comments>http://www.backupassist.com/blog/support/backupassist-and-windows-2000-platform-end-of-life-information/#comments</comments>
		<pubDate>Sun, 05 Feb 2012 23:55:58 +0000</pubDate>
		<dc:creator>Lloyd</dc:creator>
				<category><![CDATA[Support]]></category>
		<category><![CDATA[BackupAssist]]></category>
		<category><![CDATA[end of life]]></category>
		<category><![CDATA[Windows 2000]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=941</guid>
		<description><![CDATA[Microsoft officially ceased support for its various Windows 2000 platforms back in July 2010. (See: http://support.microsoft.com/lifecycle/search/default.aspx?sort=PN&#38;alpha=Windows+2000&#38;Filter=FilterNO.) It is our intention to cease all technical support for BackupAssist on all Windows 2000 platforms from June 30, 2012. BackupAssist software solutions have supported Windows 2000 platforms since our very first release in 2002. However, all good things [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/backupassist-and-windows-2000-platform-end-of-life-information/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Australian support office closed for Australia Day 2012 public holiday</title>
		<link>http://www.backupassist.com/blog/support/australian-support-office-closed-for-australia-day-2012-public-holiday/</link>
		<comments>http://www.backupassist.com/blog/support/australian-support-office-closed-for-australia-day-2012-public-holiday/#comments</comments>
		<pubDate>Wed, 25 Jan 2012 06:19:09 +0000</pubDate>
		<dc:creator>Lloyd</dc:creator>
				<category><![CDATA[Support]]></category>
		<category><![CDATA[Australia Day]]></category>
		<category><![CDATA[BackupAssist]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=927</guid>
		<description><![CDATA[G&#8217;day folks, We would like to inform you that our Australian technical support office will be closed on Thursday, 26th January 2012 due to the Australia Day Public Holiday. Technical support services from the Australian office will be unavailable on this day, by both phone and email. For urgent assistance you are welcome to contact [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/australian-support-office-closed-for-australia-day-2012-public-holiday/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>S3Rsync.com currently unavailable</title>
		<link>http://www.backupassist.com/blog/support/s3rsync-com-currently-unavailable/</link>
		<comments>http://www.backupassist.com/blog/support/s3rsync-com-currently-unavailable/#comments</comments>
		<pubDate>Mon, 09 Jan 2012 06:03:52 +0000</pubDate>
		<dc:creator>Lloyd</dc:creator>
				<category><![CDATA[Support]]></category>
		<category><![CDATA[BackupAssist]]></category>
		<category><![CDATA[S3rsync]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=920</guid>
		<description><![CDATA[G&#8217;day folks, It&#8217;s been brought to our attention that the online storage provider S3Rsync.com currently has an expired domain name. At this stage, we are unsure as to what the full impact of this may be to BackupAssist users who are running backups to S3Rsync.com. However, right now we do know that some BackupAssist users [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/s3rsync-com-currently-unavailable/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Delay in Email Support.</title>
		<link>http://www.backupassist.com/blog/support/delay-in-email-support/</link>
		<comments>http://www.backupassist.com/blog/support/delay-in-email-support/#comments</comments>
		<pubDate>Fri, 30 Dec 2011 10:01:50 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=860</guid>
		<description><![CDATA[We discovered in the early hours of this morning that our Incoming email provider has been having difficulty processing emails.This has created a small backlog of emails and a delay in our response times. This issue has now been resolved, and any emails we have received will be responded to very shorty. Our apologies for [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/delay-in-email-support/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Season’s Greetings from BackupAssist!</title>
		<link>http://www.backupassist.com/blog/support/seasons-greetings-from-backupassist/</link>
		<comments>http://www.backupassist.com/blog/support/seasons-greetings-from-backupassist/#comments</comments>
		<pubDate>Thu, 22 Dec 2011 21:17:11 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=890</guid>
		<description><![CDATA[On behalf of the team at BackupAssist and Cortex I.T. labs, we would like to wish you a Merry Christmas and Happy New Year. Holiday Season Closure Dates 2011–2012 Please note that our USA and Australian offices will be closed on the following dates over the Christmas / New Year period: USA Office Closed: • [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/seasons-greetings-from-backupassist/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Unplanned Maintenance Friday December 16th</title>
		<link>http://www.backupassist.com/blog/support/unplanned-maintanence-friday-december-16th/</link>
		<comments>http://www.backupassist.com/blog/support/unplanned-maintanence-friday-december-16th/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 10:03:50 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=858</guid>
		<description><![CDATA[Due to some unplanned Maintenance on Friday December 16th we experienced a 90 minute outage of BackupAssist.com as well as with out CMC (Centralized Monitoring Console) and the BackupAssist forums. During this time, any CMC Reports which were schedule to run and/or issue Report emails will have been effected so you may experience a gap [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/unplanned-maintanence-friday-december-16th/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Resolved – ESET (NOD32) and BackupAssist BSOD issues</title>
		<link>http://www.backupassist.com/blog/support/835/</link>
		<comments>http://www.backupassist.com/blog/support/835/#comments</comments>
		<pubDate>Tue, 29 Nov 2011 02:25:14 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=835</guid>
		<description><![CDATA[Hi everyone, We’ve had a number of cases arise where an ESET anti-virus security product and BackupAssist being installed on the same machine has resulted in the system entering a ‘Blue Screen of Death’ (BSOD) towards the end of the backup. We have a previous blog item which outlines early details of this important issue [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/835/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Network backup issue fixed for Zip and File Replication engines in v6.2.7 – download now!</title>
		<link>http://www.backupassist.com/blog/support/network-backup-issue-fixed-for-zip-and-file-replication-engines-in-v6-2-7-%e2%80%93-download-now/</link>
		<comments>http://www.backupassist.com/blog/support/network-backup-issue-fixed-for-zip-and-file-replication-engines-in-v6-2-7-%e2%80%93-download-now/#comments</comments>
		<pubDate>Fri, 25 Nov 2011 00:42:25 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=781</guid>
		<description><![CDATA[Hi everyone, As you may be aware, BackupAssist v6.2.7 was recently made available to the public. This is a highly recommended release that we’re advising all users of the Zip and File Replication engines to install. The issue which we&#8217;ve resolved is related to backing up network shares using the engines listed above. The network [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/network-backup-issue-fixed-for-zip-and-file-replication-engines-in-v6-2-7-%e2%80%93-download-now/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>US Support Availability during Thanksgiving</title>
		<link>http://www.backupassist.com/blog/support/us-support-availability-during-thanksgiving/</link>
		<comments>http://www.backupassist.com/blog/support/us-support-availability-during-thanksgiving/#comments</comments>
		<pubDate>Tue, 22 Nov 2011 22:21:20 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=774</guid>
		<description><![CDATA[Dear Valued Customers, We would like to inform you that our US technical support office will be closed on Thursday 24th November 2011 due to the Thanksgiving public holiday. Technical support services from the US office will be unavailable on this day, including both phone and email. Friday 25th November is also a US public [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/us-support-availability-during-thanksgiving/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Australian Support Office Unavailable from 2:30pm &#8211; 5pm on 18th November.</title>
		<link>http://www.backupassist.com/blog/support/australian-support-office-unavailable-from-230pm-5pm-on-18th-november/</link>
		<comments>http://www.backupassist.com/blog/support/australian-support-office-unavailable-from-230pm-5pm-on-18th-november/#comments</comments>
		<pubDate>Thu, 17 Nov 2011 02:58:58 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=748</guid>
		<description><![CDATA[Dear Valued Customers, We would like to inform you that our Australian technical support office will be unavailable from 2:30pm on Friday the 18th November, 2011. Technical support services from the Australian office will be unavailable on this day, including both phone and email. For urgent assistance you are welcome to contact our US office. [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/australian-support-office-unavailable-from-230pm-5pm-on-18th-november/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Server 2003 and Exchange 2010 Mailbox Backups: Known Incompatibilities.</title>
		<link>http://www.backupassist.com/blog/support/server-2003-and-exchange-2010-mailbox-backups-known-incompatibilities/</link>
		<comments>http://www.backupassist.com/blog/support/server-2003-and-exchange-2010-mailbox-backups-known-incompatibilities/#comments</comments>
		<pubDate>Thu, 03 Nov 2011 05:39:28 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=721</guid>
		<description><![CDATA[Hi everybody, Recently we’ve had a few cases raised through our helpdesk when attempting to backup individual mailboxes on Exchange 2010 remotely using the Server 2003/XP platform. While this is possible, there are also a few known scenarios where this will not work. When you attempt to perform an Exchange mailbox backup, you receive the [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/server-2003-and-exchange-2010-mailbox-backups-known-incompatibilities/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Australian office closed for Melbourne Cup public holiday</title>
		<link>http://www.backupassist.com/blog/support/australian-office-closed-for-melbourne-cup-public-holiday/</link>
		<comments>http://www.backupassist.com/blog/support/australian-office-closed-for-melbourne-cup-public-holiday/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 01:17:33 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=706</guid>
		<description><![CDATA[Dear Valued Customers, We would like to inform you that our Australian technical support office will be closed on Tuesday the 1st November 2011 due to the Melbourne Cup public holiday. Technical support services from the Australian office will be unavailable on this day, including both phone and email. For urgent assistance you are welcome [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/australian-office-closed-for-melbourne-cup-public-holiday/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>US support office closed for Labor Day public holiday</title>
		<link>http://www.backupassist.com/blog/support/us-support-office-closed-for-labor-day-public-holiday/</link>
		<comments>http://www.backupassist.com/blog/support/us-support-office-closed-for-labor-day-public-holiday/#comments</comments>
		<pubDate>Thu, 01 Sep 2011 06:42:59 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=702</guid>
		<description><![CDATA[Dear Valued Customers, We would like to inform you that our US technical support office will be closed on Monday the 5th September 2011 due to the Labor Day public holiday. Technical support services from the US office will be unavailable on this day, including both phone and email. For urgent assistance you are welcome [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/us-support-office-closed-for-labor-day-public-holiday/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Phone Support in Australia unavailable from 10am &#8211; 12 noon AEST</title>
		<link>http://www.backupassist.com/blog/support/phone-support-in-australia-unavailable-from-10am-12-noon-aest/</link>
		<comments>http://www.backupassist.com/blog/support/phone-support-in-australia-unavailable-from-10am-12-noon-aest/#comments</comments>
		<pubDate>Sun, 28 Aug 2011 22:37:28 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=698</guid>
		<description><![CDATA[Hi all, Just letting you all know that due to circumstances in our Australian office, our support team will be unavailable for phone support from 10am &#8211; 12 noon AEST Monday 29th August. E-mail support is still available during this time and you&#8217;re able to leave a voice mail and one of our team members [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/phone-support-in-australia-unavailable-from-10am-12-noon-aest/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>4kB Sector sized disks and the Seagate FreeAgent GoFlex</title>
		<link>http://www.backupassist.com/blog/support/4kb-sector-sized-disks-and-the-seagate-freeagent-goflex/</link>
		<comments>http://www.backupassist.com/blog/support/4kb-sector-sized-disks-and-the-seagate-freeagent-goflex/#comments</comments>
		<pubDate>Wed, 17 Aug 2011 03:18:49 +0000</pubDate>
		<dc:creator>Linus</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=692</guid>
		<description><![CDATA[Hi everyone, For some time, the Microsoft Block Level Backup engine has had difficulties backing up to 4kB sector sized disks. The VHD libraries that it uses rely on 512B sectors on the backup disk. The short story: please avoid the Seagate FreeAgent GoFlex disks. A full explanation is below. We are also looking out [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/4kb-sector-sized-disks-and-the-seagate-freeagent-goflex/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Microsoft &#8220;Important&#8221; update for SBS 2011 and SharePoint 2010 Issue</title>
		<link>http://www.backupassist.com/blog/support/microsoft-important-update-for-sbs-2011-and-sharepoint-2010-issue/</link>
		<comments>http://www.backupassist.com/blog/support/microsoft-important-update-for-sbs-2011-and-sharepoint-2010-issue/#comments</comments>
		<pubDate>Wed, 27 Jul 2011 04:46:42 +0000</pubDate>
		<dc:creator>Tim</dc:creator>
				<category><![CDATA[Support]]></category>
		<category><![CDATA[The file '*' is invalid]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=649</guid>
		<description><![CDATA[Hi all, We have recently noted an issue relating to Microsoft SharePoint 2010. This issue may also occur if you are running Windows SBS 2011 as SharePoint 2010 is included with this operating system. Microsoft SharePoint Foundation 2010 Service Pack 1 (SP1) was recently released through a Microsoft Update (KB2510766). On a default installation, Windows [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/microsoft-important-update-for-sbs-2011-and-sharepoint-2010-issue/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>BackupAssist.com E-mail Issue Resolved</title>
		<link>http://www.backupassist.com/blog/support/backupassist-com-e-mail-issue-resolved/</link>
		<comments>http://www.backupassist.com/blog/support/backupassist-com-e-mail-issue-resolved/#comments</comments>
		<pubDate>Tue, 26 Jul 2011 13:58:52 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=657</guid>
		<description><![CDATA[Hi again all, The e-mail issue has now been resolved. However it&#8217;s possible all messages sent during the outage will not be able to be retrieved. Please re-submit your e-mails and we will attend to them shortly. Again we apologise for the inconvenience. The BackupAssist Team]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/backupassist-com-e-mail-issue-resolved/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Issues sending to BackupAssist.com e-mail addresses</title>
		<link>http://www.backupassist.com/blog/support/issues-sending-to-backupassist-com-e-mail-addresses/</link>
		<comments>http://www.backupassist.com/blog/support/issues-sending-to-backupassist-com-e-mail-addresses/#comments</comments>
		<pubDate>Tue, 26 Jul 2011 13:24:41 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=655</guid>
		<description><![CDATA[Hi everyone, Just a quick note to let everyone know that we are having some issues with our service provider currently. This may cause you to receive unexpected bounce back e-mails sending to any of the backupassist.com e-mail addresses. Our service provider is currently working on the issue and we expect this to be resolved [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/issues-sending-to-backupassist-com-e-mail-addresses/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>US support office closed for Independence Day public holiday</title>
		<link>http://www.backupassist.com/blog/support/us-support-office-closed-for-independence-day-public-holiday/</link>
		<comments>http://www.backupassist.com/blog/support/us-support-office-closed-for-independence-day-public-holiday/#comments</comments>
		<pubDate>Thu, 30 Jun 2011 22:27:26 +0000</pubDate>
		<dc:creator>stuart</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=642</guid>
		<description><![CDATA[Dear Valued Customers, We would like to inform you that our US technical support office will be closed on Monday the 4th July 2011 due to the Independence Day public holiday. Technical support services from the US office will be unavailable on this day, including both phone and email. For urgent assistance you are welcome [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/us-support-office-closed-for-independence-day-public-holiday/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Australian support office closed for Queen&#8217;s Birthday public holiday</title>
		<link>http://www.backupassist.com/blog/support/australian-support-office-closed-for-queens-birthday-public-holiday/</link>
		<comments>http://www.backupassist.com/blog/support/australian-support-office-closed-for-queens-birthday-public-holiday/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 00:55:25 +0000</pubDate>
		<dc:creator>Tim</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://www.backupassist.com/blog/?p=620</guid>
		<description><![CDATA[Dear Valued Customers, We would like to inform you that our Australian technical support office will be closed on Monday the 13th June 2011 due to the Queen&#8217;s Birthday public holiday. Technical support services from the Australian office will be unavailable on this day, including both phone and email. For urgent assistance you are welcome [...]]]></description>
		<wfw:commentRss>http://www.backupassist.com/blog/support/australian-support-office-closed-for-queens-birthday-public-holiday/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

