michael.jones wrote:Hello Craig,
Thanks for contacting us in relation to BackupAssist. I'm Michael Jones, one of the technical support engineers.
I am sorry that you are having an issue with our product. I would like very much to work with you to resolve any problems as quickly as possible.
I'm afraid that I'll require some additional information from you.
Would it be possible for you to send in a set of diagnostic information from BackupAssist?
To send us diagnostic information please follow these steps:
1) Go to Contact Support (from the bottom-left corner of the console) -> Contact Support
2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.
If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:
1. Go to C:\Documents and Settings\All Users\Application Data (server 2003/XP) or C:\ProgramData\ (server 2008/Vista/Win7)
2. Email firstname.lastname@example.org a zipped version of the following folder: BackupAssist vX (Where X is the version that you are running)
If you find this file is too large to e-mail, you can trim down the size of the logs by removing anything older than a week within the following folders under the BackupAssist folder
With the Temp folder, it's the default destination for PST and SQL backups to be stored during the backup process, so if there are any of these types of backups contained in it, you can remove these as well as we don't require them.
Should you have additional questions or concerns Craig, please don't hesitate to contact me - I'd be glad to assist you.
Michael R. Jones
BackupAssist Help Desk
US Support Office: New Albany, IN
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