BackupAssist Copy Backup File Error

[DarinRad]

Copying backup file

An error occurred whilst copying the backup file: Invalid procedure call or argument (5)

[Andrew]

Hi Darin,

Thanks for your post, this is Andrew from BackupAssist support.

Unfortunately the error message you have sent us does not contain sufficient information to assess the problem. Can you tell me what type of drive you are attempting to copy the file to and how big the backup file is?

If you are not already running the latest version of our BackupAssist, I would suggest that you please upgrade to the latest version of BackupAssist using our free upgrader here: http://www.backupassist.com/downloads/BAUG-3_5_1.exe.

Once you have installed this upgrade could you please enable debugging logging (View > Navigator > Information) and resimulate the error and then supply me with some diagnostic information - for help with compiling the diagnostics, please visit: http://www.backupassist.com/HTMLHelp/Tr ... upport.htm and send the diagnostics.zip file to support @ backupassist.com and reference this post so that we can respond via the forum.

Please let me know if you have any questions..

[DarinRad]

Buffalo Drive Station Duo - 500 GB connected using USB2 cable. Here is the completed log file.

BackupAssist Backup Summary
---------------------------
Date performed: Friday, December 15, 2006 12:00:09 AM
Label: Thursday
Job name: Daily Backup
Backup Method: Full
Backup Mode: Overwrite
Destination: File - on D:\BackupAssist\BackupAssist\Backups


Removing existing backup file(s):
Deleting D:\BackupAssist\BackupAssist\Backups\2006-12-13.bkf



Checking files and directories to backup
-- All selected files and directories are available for backup


Phase One backup operation - success.
Scanning for skipped files...
Number of open files successfully copied: 0
Number of locked files (cannot be copied): 0
Phase Two backup operation - not required.
Copying backup file - errors occurred

Total bytes: 130,045,097,888
Total files: 147,797
Total directories: 9,616
============================================================
Phase One backup log

Backup Status
Operation: Backup
Active backup destination: File
Media name: "2006-12-15.bkf created 12/15/2006 at 12:00 AM"

Volume shadow copy creation: Attempt 1.
Backup of "B: \\Brightarrow01\Brightarrow"
Backup set #1 on media #1
Backup description: "Set created 12/15/2006 at 12:00 AM"
Media name: "2006-12-15.bkf created 12/15/2006 at 12:00 AM"

Backup Type: Normal

Backup started on 12/15/2006 at 12:04 AM.
Backup completed on 12/15/2006 at 12:26 AM.
Directories: 61
Files: 2555
Bytes: 6,940,394,878
Time: 21 minutes and 55 seconds
Backup (via shadow copy) of "D: "
Backup set #2 on media #1
Backup description: "Set created 12/15/2006 at 12:00 AM"
Media name: "2006-12-15.bkf created 12/15/2006 at 12:00 AM"

Backup Type: Normal

Backup started on 12/15/2006 at 12:28 AM.
Backup completed on 12/15/2006 at 9:59 AM.
Directories: 9312
Files: 142458
Bytes: 122,538,251,586
Time: 9 hours, 31 minutes, and 19 seconds
Backup (via shadow copy) of "System State"
Backup set #3 on media #1
Backup description: "Set created 12/15/2006 at 12:00 AM"
Media name: "2006-12-15.bkf created 12/15/2006 at 12:00 AM"

Backup Type: Copy

Backup started on 12/15/2006 at 9:59 AM.
Backup completed on 12/15/2006 at 10:02 AM.
Directories: 243
Files: 2784
Bytes: 566,451,424
Time: 3 minutes and 28 seconds

----------------------

Verify Status
Operation: Verify After Backup
Active backup destination: File
Active backup destination: D:\BackupAssist\BackupAssist\Backups\2006-12-15.bkf

Verify of "B:"
Backup set #1 on media #1
Backup description: "Set created 12/15/2006 at 12:00 AM"
Verify started on 12/15/2006 at 10:02 AM.
Verify completed on 12/15/2006 at 10:10 AM.
Directories: 61
Files: 2555
Different: 0
Bytes: 6,940,394,878
Time: 7 minutes and 30 seconds

Verify of "D:"
Backup set #2 on media #1
Backup description: "Set created 12/15/2006 at 12:00 AM"
Verify started on 12/15/2006 at 10:10 AM.
Verify completed on 12/15/2006 at 12:13 PM.
Directories: 9312
Files: 142458
Different: 0
Bytes: 122,538,251,586
Time: 2 hours, 3 minutes, and 22 seconds

Verify of "System State"
Backup set #3 on media #1
Backup description: "Set created 12/15/2006 at 12:00 AM"
Verify started on 12/15/2006 at 12:13 PM.
Verify completed on 12/15/2006 at 12:14 PM.
Directories: 243
Files: 2784
Different: 0
Bytes: 566,451,424
Time: 33 seconds

----------------------



============================================================
Open file report

Open files that were successfully copied:
(none)

Open files that were locked (cannot be copied):
(none)
============================================================
Copying backup file

An error occurred whilst copying the backup file: Invalid procedure call or argument (5)

[Andrew]

Hi Darin,

Thanks for the backup report, but unfortunately it does not have enough information either.

As I previously asked, could you please enable debugging logging (View > Navigator > Information) and resimulate the error and then supply me with some diagnostic information - for help with compiling the diagnostics, please visit: http://www.backupassist.com/HTMLHelp/Tr ... upport.htm and send the diagnostics.zip file to support @ backupassist.com.

This diagnostics file provides me with not only the backup reports but also the configuration settings you have used, which will hopefully make finding the problem much easier.

Please let me know if you have any questions.