BackupAssist Support Forum

by **glenn** » Wed Dec 06, 2006 6:34 am

i'm currently evaluating your product. when trying to export individual mailboxes and i choose only the mailboxes below and click select mailboxes, i can only see users on the first mail store. i have two mail stores, one was created default by exchange 2003 and the other one was created by me with the name VIP's. I need to export individual mailboxes for the VIP's since their email are more important. the exchange is running on server 2003.
thanks

by **Andrew** » Wed Dec 06, 2006 8:06 am

Hi Glenn,

Thanks for your post, this is Andrew from BackupAssist support.

There should be no problem backing up mailboxes from different stores as this is controlled at the user level (each user is configured to use a particular store), so given that the individual mailbox addon also works at the user level I would think that is should be fine.

That being said I have not tested this, so I will try to do some testing today and will get back to you with my results as soon as I have them.

Please let me know if you have any questions.

by **glenn** » Wed Dec 06, 2006 11:45 am

the thing is I can't see the users for the mailbox I created for the VIP's.

by **glenn** » Fri Dec 08, 2006 10:35 pm

bump

by **Andrew** » Tue Dec 12, 2006 6:39 am

Hi Glenn,

Sorry for the delay in responding, but I have not had a chance to full test this scenario as yet. I will be completing my tests tomorrow and will post back to you as soon as I have some information.

Once again I appologize for the delay. Please let me know if you have any questions.

by **Stu** » Wed Dec 27, 2006 1:19 am

I am wondering if you have tested the 2nd mailstore problem. I am having the same problem. Can not see users from the 2nd mailstore.

Thanks, Stu

by **glenn** » Wed Dec 27, 2006 3:39 am

i have already uninstalled backup assist without the problem being resolved. you can manually do it anyway via exmerge.

by **Dhiraj** » Wed Dec 27, 2006 3:05 pm

Hi stu,

Thanks for posting on our forums. This is Raj from Backupassist Technical Support

The problem you seem to face has been rectified in our latest version, version 3_5_2, which was released last friday.

I would recommend you to upgrade to the latest version by using our free upgrader here: http://www.backupassist.com/downloads/BAUG-3_5_2.exe

Once you have upgraded, please see if you can select users from the second mail store.

Cheers!!

by **Stu** » Thu Dec 28, 2006 8:09 am

I can now see the 2nd store, and select users from it. But a new problem is now occuring. When I close out of backup assist and go back into that job, all my settings under exchange are gone. I haven't done a backup yet so I don't know if the job is working with the correct settings, but all the settings are gone. The server selection is gone, The information stores and the mailbox's. Everything went back to the defaults.

Any ideas,

Thanks, Stu

by **Dhiraj** » Fri Dec 29, 2006 2:16 pm

Hi Stu,

This is Raj from Backupassist Technical Support.

I have informed our development team about the issue you are facing and they are investigating this matter further.

In order to assist in their investigation, could you please enable debugging logging (View > Navigator > Information) and resimulate the error and then supply me with some diagnostic information - for help with compiling the diagnostics, please visit: http://www.backupassist.com/HTMLHelp/Tr ... upport.htm and send the diagnostics.zip file to support@backupassist.com.

by **glenn** » Wed Jan 03, 2007 12:58 am

i tried your software one more time because of the update for the add-on and everything is working fine now. i'm now ready to purchase. just one more question with exchange add-on. are the messages in the dumpster also being exported to the pst files?

by **Andrew** » Wed Jan 03, 2007 4:09 am

Hi Glenn,

The pst file that is created includes the following - Deleted Items, Drafts, Inbox, Junk E-Mail, Outbox, Sent Items, Spam Folders, Sync Issues and Search Folders.

I hope this helps, but please let me know if you have any additional questions.

by **glenn** » Fri Jan 05, 2007 2:18 am

i changed the BAExTemp.ini file to modify CopyDeletedItemsFromDumpster=0 to 1. This will enable me to copy deleted items from the deleted folder but are still in the server to be recovered as part of the pst file. i hope there will be no issue with this setting...

by **Andrew** » Fri Jan 05, 2007 3:06 am

Hi Glenn,

There should not be a problem with this change, but if you do have an issue please let us know and we will try to find out what went wrong.

Please let me know if you have any questions.

by **Linus** » Fri Jan 05, 2007 8:45 pm

Hi Glenn,

This is Linus Chang - lead developer of BackupAssist.

You're correct - making that change to the BAExTemp.ini file will be just fine.

We designed the software so that you can make any customizations in that file, and they'll be automatically used for each night's backups.

I hope it all goes will for you - and thanks for giving our software a try.

Kind regards,

Linus Chang
Lead Developer
http://www.backupassist.com

BackupAssist Support Forum

exchange add on problem

exchange add on problem

2nd mailstore

Exchange 2nd mailstore

Correct - this change is fine

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