Backup Completed Normally even though no valid drive

[limran]

I am using BackupAssist Ver. 3.5.3 on Windows 2000 server, backing up to a removable hard drive. The backup ran and returned backup completed normally even though report shows "F:\2007-02-19.bkf is not a valid drive, or you do not have access." Should this be happening? Is there something I can do to get a sitution like this to return error?

BackupAssist Backup Summary
---------------------------
Date performed: Monday, February 19, 2007 6:00:08 PM
Label: Week 3
Job name: Data Backup job
Backup Method: Full
Backup Mode: Overwrite
Destination: File - on F:\


Removing existing backup file(s):
Error occurred whilst deleting file:



Checking files and directories to backup
-- All selected files and directories are available for backup


Getting snapshot of system - success.
Phase One backup operation - success.
Scanning for skipped files...
Number of open files successfully copied: 0
Number of locked files (cannot be copied): 0 Phase Two backup operation - success.

Total bytes: 0
Total files: 0
Total directories: 0
============================================================
BackupAssist Snapshot Manager

Multi-volume snapshot GUID {4159e06f-889a-497c-8d90-bd7d3379699f}
- added C:
- added E:

============================================================
Phase One backup log

Backup Status
Operation: Backup
Active backup destination: File
F:\2007-02-19.bkf is not a valid drive, or you do not have access.

----------------------



============================================================
Open file report

Open files that were successfully copied:
(none)

Open files that were locked (cannot be copied):
(none)
============================================================
Phase Two backup log

Backup Status
Operation: Backup
Active backup destination: File
F:\2007-02-19.bkf is not a valid drive, or you do not have access.

----------------------

[limran]

I am a reseller and would like to assure my customer this issue is being looked at. It's been a couple of days, so if this is not correct process for resellers to get support please let me know.

[Dhiraj]

Hi Limran,

Thanks for posting on our forums.

This is Raj from BackupAssist technical support.

While we do typically try to monitor the BackupAssist forums closely and provide timely responses, the forums are not our overall focus in terms of technical support; phone and email support take precedence.

In saying this, however, I am not trying to excuse the poor response time you experienced; I am instead trying to explain that during busy periods of phone and email technical support, forum posts can unfortunately sometimes – but quite rarely - slip by unnoticed.

For critical support issues, we recommend that you contact our support department directly either via email - support @ backupassist.com - or phone - +61 3 9899 4681. Email is often easiest and we guarantee a response to all queries within 24 hours on business days.

In order to troubleshoot the issue your client is facing, could you please enable debugging logging (View > Navigator > Information) and resimulate the error and then supply me with some diagnostic information - for help with compiling the diagnostics, please visit: http://www.backupassist.com/HTMLHelp/Tr ... upport.htm and send the diagnostics.zip file to support @ backupassist . com .

[limran]

I'll try to reproduce the situation and get back to you. The problem appeared to be due to a bad drive which has been replaced.