BA295 The backup media is almost full

[technical@lvc.com.au]

I am running windows 2008 Server, with Tandberg LTO HH Drive 400/800Gb. but unfortunately Backup Assist, is incorrectly reporting free space.

I dont undersrtand wether it is the Tape Drive, Driver causing the wrong media size to be reported, Or Microsoft for removin tape drive support.

extract of log as follows

Data usage for Tape Drive - TANDBERG TS800 SCSI Sequential Device

Other Data Backup Data Free Space
0.00 B 10.93 GB Unknown

Warning: you have exceeded 90% of the total capacity of your backup destination.
Total Capacity 794.90 MB↓
Data Used 10.93 GB (1408.2%)

Data Backed Up / Size on Medium 25.93 GB / 10.93 GB†
Compression Ratio 2.4 : 1
Free Space (uncompressed) Unknown
Free Space (compressed) 0.00 B*

[Stuart]

Hi,

It's Stuart here from the BackupAssist team, thanks for posting on our forum.

I have seen a little bit of this lately and our development team is looking into this.
Have you tried to update the driver through device manager at all? Since BackupAssist uses the Windows API's, it's most compatibility is with native Windows drivers.
If you've got another machine available (even if it's running a workstation OS such as XP or Vista) you could try the 30 day trial of BackupAssist to see if the same thing happens on another machine (which would point it towards being the tape drive itself).

However; would it also be possible for you to send in a set of diagnostic information so that we can look into this for you further?
To send us diagnostic information please follow these steps:

1) Go to Contact Support (from the bottom-left corner of the console) -> Contact Support
2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.

If you have anything else to add, please reply to my post or send an e-mail directly to support@backupassist.com.

[technical@lvc.com.au]

Thanks for your rapid repsonse.

I have the same hardware, but with Windows 2003 Servers, and I dont get these errors. The main point I will make is that both Windows 2008 Servers are 64bit.

I will login and send the reports now.

Cheers

[technical@lvc.com.au]

I also, just notice the latest update available so I will run this and let you know.

[Stuart]

Hi again,

I received you're diagnostics, thanks for forwarding them through.

We will continue correspondence through e-mail rather than the forum from now on as it'll be related more specifically to your case than a generic fix.

[technical@lvc.com.au]