Thanks for contacting us in relation to BackupAssist. I'm Michael Jones, one of the technical support engineers.
I am sorry that you are having an issue with our product. I would like very much to work with you to resolve any problems as quickly as possible.
I'm afraid to properly diagnose this issue I'll require some additional information. Would it be possible for you to send in a set of diagnostic information from BackupAssist?
To send us diagnostic information please follow these steps:
1) Go to Contact Support (from the bottom-left corner of the console) -> Contact Support
2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.
If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:
1. Go to C:\Documents and Settings\All Users\Application Data (server 2003/XP) or C:\ProgramData\ (server 2008/Vista/Win7)
2. Email email@example.com
<mailto:firstname.lastname@example.org> a zipped version of the following folder: BackupAssist vX (Where X is the version that you are running.)
Should you have additional questions or concerns, please don't hesitate to contact me - I'd be glad to assist you.
Michael R. Jones
BackupAssist Help Desk
US Support Office: New Albany, IN