Software End of life (EOL)

BackupAssist and Windows 2000 Platform End of Life
6th February 2012

Microsoft officially ceased support for its various Windows 2000 platforms back in July 2010. (See: http://support.microsoft.com/lifecycle/search/default.aspx?sort=PN&alpha=Windows+2000&Filter=FilterNO.) It is our intention to cease all technical support for BackupAssist on all Windows 2000 platforms from June 30, 2012.

BackupAssist solutions have supported Windows 2000 platforms since our very first release in 2002. However, all good things eventually come to an end. We can no longer justify leaving out new software features in order to maintain backwards compatibility with the old Windows 2000 platforms. Hence we are implementing a two phased End of Life approach to ceasing support of this old operating system platform.

Phase One: BackupAssist v6.4 will not support Windows 2000 platforms
We are planning to introduce new features into the upcoming BackupAssist v6.4 release, which will not be backwards compatible with Windows 2000 platforms. Thus the BackupAssist v6.3.x series of releases will become the last versions to work on Windows 2000 platforms.

Current Windows 2000 platform users wanting access to the advanced features in BackupAssist 6.4, and subsequent versions of BackupAssist, should upgrade their operating systems. Naturally, we'll be here to help you with any issues migrating BackupAssist to a new server platform.

We will still respond to your technical support requests if you are running earlier BackupAssist versions which support the Windows 2000 platforms. However, we may be limited in our ability to resolve any new software issues on Windows 2000 platforms.

Phase Two: End of Life for BackupAssist on Windows 2000 platforms
From June 30, 2012 we will cease providing technical support for any version of BackupAssist running on any Windows 2000 platforms.

If you have any questions about the End of Life for BackupAssist on Windows 2000 platforms, please feel free to contact our technical support team via an e-mail to: .

Notes:

1. In the above, "Windows 2000 platforms" covers: Microsoft Windows 2000 Advanced Server, Windows 2000 Datacenter Server, Windows 2000 Professional Edition, and Windows 2000 Server, plus any other Microsoft Windows 2000 based platforms we may have missed.
2. End of life (EOL) does not mean that versions prior to BackupAssist v6.4 will no longer function on Windows 2000 platforms. You may continue to run your earlier application. EOL indicates that Cortex IT Labs has chosen to focus on supporting widely used platforms and instead suggest an upgrade path.

Version 4 End of Life
23rd June 2010

Version 4 End of Life
The End of Life for BackupAssist v4 occurred on February 28th 2011. While you can continue using BackupAssist v4, no further technical support will be provided.

The latest version of BackupAssist is version 6, which includes all the functionality of version 4, as well as numerous additional features and updates to cater for the latest Windows Business Products. A fully functional 30 day trial of version 6 is available for download here.

Version 4 upgrade path closure
We have closed the upgrade path for version 4. Version 4 users wanting to upgrade to version 6 will need to purchase a new BackupAssist v6 license at the standard price.

If you have any questions about the End of Life for BackupAssist v4 please contact us at .
 

Upgrade path for Version 3 discontinued and handling fee for Version 3 server name change/transfer
3rd August 2009

As few customers are still using BackupAssist Version 3, we have retired the last remaining Version 3 support functions from our internal support systems. These functions will now be provided manually in the event of any requests by remaining Version 3 customers. The following conditions apply to Version 3 support requests as of September 18th, 2009.

1) Upgrade path for Version 3 discontinued.
As part of the End of Life process that started in May 2008, the upgrade path for Version 3 was discontinued on September 18th, 2009.

For existing Version 3 users who wish to use the latest version of BackupAssist, you will need purchase it at the full standard price.

2) New fee for Version 3 server name change or transfer.
Any Version 3 license key transfer or server name change request will be processed manually as of September 18th, 2009. Transfers will attract a processing fee of USD75/ Euro59/ GBP45/ AUD99 per base license. Please provide valid Version 3 registration details, including the Organization Name, Server Name and License key number. Email your request to and you will be provided with an invoice and payment instructions.
(Note: No reseller or educational discount applies.)

To avoid this fee, you may wish to give the new server exactly the same name as your old server, which means the license can be reused as is. Alternatively, you can purchase the latest version of BackupAssist. BackupAssist Version 6 is not dependent on server name, allowing you to transfer your license key by simply de-activating and re-activating the license key on your new server.

End of life for BackupAssist v3
8th May 2008

The end of life of BackupAssist version 3.x occurred on 30th June 2008.

While you are free to continue using BackupAssist version 3, no further technical support will be provided for this version of BackupAssist. Support for version 3 originally ended on 29th February 2008, but we extended support until 30th of June 2008 to give users ample time to upgrade.

BackupAssist v3 has been superseded by BackupAssist v6, which includes all the functionality of version 3, as well as numerous improvements, additional features and bug fixes. A free 30 day, fully functional trial of version 6 is available for download on our website here for your evaluation.

Users are encouraged to upgrade to BackupAssist v6. Upgrades can be purchased on our website here.

Please direct any queries to

Note: End of life (EOL) does not mean that the application will no longer function — you may continue to run the application. EOL indicates that Cortex I.T. Labs may choose not to devote resources to resolving support issues and instead suggest an upgrade path.