Getting support for BackupAssist

1. Search our support resources

2. Documentation

Browse our Documentation section for a range of useful resources and literature about BackupAssist such as how-to / troubleshooting whitepapers, and instructional videos.

3. Knowledge Base and Support Forum

Our Knowledge Base contains documents that outline solutions to common support issues. If you are looking to resolve a specific issue or error message, please search our Knowledge Base.

Alternatively, search the Support Forum and post your own support questions.

4. Email support

Before contacting us for email or phone support check our Software End of life (EOL) page to ensure that your product is still being supported.

If you require assistance from our support staff, you can contact us via the Contact support link located in the bottom left corner of the BackupAssist console:

Contacting BackupAssist support

A member of our support staff will reply to your query within 24 hours on business days. If you are unable to use the Contact support facility within the software you can contact us directly via email at for technical issues and queries.

5. Phone support

The contact phone numbers and hours of operation for phone support are as follows:

USA support center
Phone: 812-206-4265 (+1 812 206 4265 when dialing internationally)
Hours: 9am – 5pm U.S. Eastern Time (what is the current local time?)
Australian support centre
Phone: 03-9899-4681 (+61 3 9899 4681 when dialing internationally)
Hours: 9am – 5pm Australian Eastern Time (what is the current local time?)

What does the plus sign (+) mean?
The international standard format for writing telephone numbers is + Country City Number. For example, +1 202 456 1111 or +44 20 7222 1234. The plus symbol indicates insert your international dialing prefix here. For the U.S. and Canada, it's 011. For UK and most of Europe, it's 00. There are several other prefixes used in various countries around the world.