{"id":15489,"date":"2020-03-29T10:29:00","date_gmt":"2020-03-29T10:29:00","guid":{"rendered":"https:\/\/www.backupassist.com\/blog\/?p=15489"},"modified":"2020-04-02T01:41:49","modified_gmt":"2020-04-02T01:41:49","slug":"covid-19-business-as-usual-at-backupassist","status":"publish","type":"post","link":"https:\/\/www.backupassist.com\/blog\/covid-19-business-as-usual-at-backupassist","title":{"rendered":"Despite COVID-19, it&#8217;s still business as usual at BackupAssist"},"content":{"rendered":"\n<p>As the world faces an unprecedented public health emergency, I would like to convey sincerest best wishes to all our clients spread across 165 countries. Times like these help us understand our true priorities in life and I hope everyone remains positive and productive in this challenging time.<\/p>\n\n\n\n<p>Here\u2019s a summary of the latest updates pertaining our team and our support for your business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Firstly, it\u2019s business as usual at BackupAssist.<\/h2>\n\n\n\n<p>Earlier in March 2020, we switched all our staff to working from home. By doing this early, weeks ahead of government-mandated lockdowns, we were able to iron out the issues while there was still time.<\/p>\n\n\n\n<p>This means that today, it\u2019s business as usual for all of us \u2013 although we are now dependent on having reliable home internet connections and children that will leave us alone long enough to get some work done!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Online contact and support remain the same<\/h2>\n\n\n\n<p>Our phone, email and chat channels will continue to operate as normal. However, now email is preferred for two reasons.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>We\u2019ve noticed that some of our home Internet connections can be a little problematic as our ISPs struggle to cope with the load. So if phone calls sometimes drop out (we use IP phones) \u2013 we apologise in advance. Let\u2019s hope our neighbors don\u2019t watch too much Netflix while we\u2019re working!<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Occasionally there may be some minor response delays, as many of our team members have families \u2013 and children can be a little impatient at times. We appreciate your understanding if we take a little extra time to get back to you.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. More thought leadership and advisory articles coming your way<\/h2>\n\n\n\n<p>We\u2019re also working on regular thought leadership pieces and articles on our blog to keep you updated with best practices for cyber-resilience during this time. So, please don\u2019t hesitate to reach out to our Client Success team with any queries.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. More product innovation in the pipeline<\/h2>\n\n\n\n<p>Over the next few months, you\u2019ll see a number of exciting innovative product releases to help our clients keep their data backed up and safe from threats. Please stay tuned for some announcements!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">We\u2019re in this together.<\/h2>\n\n\n\n<p>Finally, I\u2019d like to conclude by saying that we know business is tough out there. Social isolation just adds to this. And more importantly, people\u2019s lives are on the line each day. Our hearts and prayers go out to everyone affected.<\/p>\n\n\n\n<p><strong>We are your partner in facing these challenges<\/strong> and remain stronger if we work together. Take care, keep your data and information safe, and keep in contact with us.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Client Success: +1-812-206-1691  |  <a href=\"mailto:sales@backupassist.com\">sales@backupassist.com<\/a><\/li><li>Support: +1-812-206-4265  |  <a href=\"mailto:support@backupassist.com\">support@backupassist.com<\/a><\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Amidst the Covid-19 public health emergency, here\u2019s a summary of the latest updates pertaining our team and how we continue to support your business. Read more, to find out how we remain business as usual and an overview of what we are working on to keep your data and information safe, and how to keep in contact with us.<\/p>\n","protected":false},"author":2,"featured_media":15503,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[757,3],"tags":[],"class_list":["post-15489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cyber-resilience","category-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Despite COVID-19, it&#039;s still business as usual at BackupAssist - Cyber Resilience Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.backupassist.com\/blog\/covid-19-business-as-usual-at-backupassist\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Despite COVID-19, it&#039;s still business as usual at BackupAssist - Cyber Resilience Blog\" \/>\n<meta property=\"og:description\" content=\"Amidst the Covid-19 public health emergency, here\u2019s a summary of the latest updates pertaining our team and how we continue to support your business. 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He founded BackupAssist in 2002 \u2014 making him one of the longest-standing voices in Windows backup and data protection \u2014 and has spent the decades since talking to IT administrators around the world about what actually goes wrong, and why. His interest in data loss isn't abstract. Early in his career, he was working at the Monash University help desk when a student came in with a floppy disk that wouldn't read. They tried everything. None of their drives could read it either. The disk held her entire PhD dissertation \u2014 years of work \u2014 and it was the only copy. She broke down in tears. There was nothing he could do. Five years later, he wrote the first version of BackupAssist. Linus holds a Bachelor of Science in Computer Science and has held Microsoft Certified Solution Developer and Sun Certified Java Programmer credentials. More recently, he has completed digital forensics and cyber-security courses through the Black Hat Conference. 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