{"id":18430,"date":"2022-01-24T15:12:49","date_gmt":"2022-01-24T15:12:49","guid":{"rendered":"https:\/\/www.backupassist.com\/blog\/?p=18430"},"modified":"2022-02-17T05:14:23","modified_gmt":"2022-02-17T05:14:23","slug":"troubleshooting-guide-for-sharepoint-backups-with-backupassist-365","status":"publish","type":"post","link":"https:\/\/www.backupassist.com\/blog\/troubleshooting-guide-for-sharepoint-backups-with-backupassist-365","title":{"rendered":"Troubleshooting guide for SharePoint backups with BackupAssist 365"},"content":{"rendered":"\n<p>Following this guide will help us pinpoint the source of any failures.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><a href=\"#section1\">Manually&nbsp;check and configure the backup user to be a SharePoint \u201cSite Collection Administrator\u201d<\/a>     <ol style=\"list-style-type:lower-alpha;\"><li>Follow the steps in Section 1&nbsp;<\/li><li>Try running the backup again to see if it works.&nbsp;   <\/li><\/ol><\/li><li><a href=\"#section2\">Manually add the backup user to the Visitors Group for the SharePoint site<\/a>     <ol style=\"list-style-type:lower-alpha;\"><li>Follow the steps in Section 2&nbsp;<\/li><li>Try running the backup again to see if it works.&nbsp;   <\/li><\/ol><\/li><li><a href=\"#section3\">Manually verify that the backup user has permissions&nbsp;to access the website via the web browser<\/a>     <ol style=\"list-style-type:lower-alpha;\"><li>If this is not possible, then it means there is a permissions issue.&nbsp;   <\/li><\/ol><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"section1\"><strong>Section 1 &#8211;&nbsp;Objective:<\/strong> To manually configure a backup user as a&nbsp;SharePoint&nbsp;\u201cSite Collection Administrator\u201d.&nbsp;<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>As the Backup User, authenticate to the SharePoint Tenant\u2019s Admin Site. For example, if the SharePoint URL is&nbsp;<em>example.sharepoint.com<\/em>, then the&nbsp;Admin&nbsp;site will be&nbsp;<em>example-admin.sharepoint.com<\/em>&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>In the&nbsp;<em>SharePoint admin&nbsp;center<\/em>, click on the&nbsp;<em>Sites<\/em>&nbsp;-&gt;&nbsp;<em>Active sites<\/em>&nbsp;menu.&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-1a.png\"><img decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-1a.png\" alt=\"\" class=\"wp-image-18455\" style=\"width:282px;height:254px;\"><\/a><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>From the list, select the site you need to back up.&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-2a.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-2a.png\" alt=\"\" class=\"wp-image-18454\" width=\"451\" height=\"47\"\/><\/a><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>From the dropdown menu, select&nbsp;<em>Permissions<\/em>&nbsp;-&gt;&nbsp;<em>Manage additional admins.<\/em>&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-3.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-3.png\" alt=\"\" class=\"wp-image-18453\" width=\"451\" height=\"101\"\/><\/a><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li>Add the backup user\u2019s name and click&nbsp;<em>save<\/em>.&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-4.png\"><img decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-4-698x1024.png\" alt=\"\" class=\"wp-image-18452\" style=\"width:349px;height:512px;\"><\/a><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>It may take some time for the SharePoint permissions to be fully updated.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"7\"><li>Once the SharePoint permissions have synchronized, the SharePoint site will be available to select in BackupAssist 365.&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-5.png\"><img decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-5-722x1024.png\" alt=\"\" class=\"wp-image-18451\" style=\"width:361px;height:512px;\"><\/a><\/figure><\/div>\n\n\n\n<figure class=\"wp-block-table is-style-regular\">\n  <table style=\"border-collapse:collapse;border:none;width:100%;background:#DDF1DB;border-radius:5px;\">\n    <tbody>\n      <tr>\n        <td style=\"width:9%;pading:30px;border-collapse:collapse;border:none;color:#282561;text-align:left;\"><img decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2020\/01\/note.svg\"><\/td>\n        <td style=\"width:91%;pading:30px;border-collapse:collapse;border:none;color:#282561;text-align:left;\"><b>Note:<\/b> If there was a SharePoint Subsite under the \u201cPermissions Demo\u201d site, then by default, that site will be available in BackupAssist 365 too.<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/figure>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-6a.png\"><img decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-6a.png\" alt=\"\" class=\"wp-image-18450\" style=\"width:394px;height:66px;\"><\/a><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"section2\"><strong>Section 2 \u2013&nbsp;Objective:<\/strong> To manually configure a SharePoint site to grant \u201cVisitor\u201d permissions to a backup user.&nbsp;<\/h2>\n\n\n\n<p>Some SharePoint sites may have permissions that restrict that backup user from being added as a Site Collection Administrator. There is an alternative procedure that grants read-only permissions to the backup user.&nbsp;&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>As the SharePoint site owner, authenticate to the SharePoint site you wish to back up.&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>On the site, click on the settings icon, and from the drop-down menu that appears, select&nbsp;<em>Site permissions<\/em>.<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-7a.png\"><img decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-7a.png\" alt=\"\" class=\"wp-image-18449\" style=\"width:332px;height:380px;\"><\/a><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>From the&nbsp;<em>Permissions<\/em>&nbsp;menu, select&nbsp;<em>Advanced permissions settings.<\/em>&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-8.png\"><img decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-8.png\" alt=\"\" class=\"wp-image-18448\" style=\"width:339px;height;501px\"\/><\/a><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>On the Permissions toolbar, click&nbsp;<em>Grant Permissions.<\/em>&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-9a.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-9a.png\" alt=\"\" class=\"wp-image-18447\" width=\"451\" height=\"119\"\/><\/a><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li>In the top field, enter the backup username and click&nbsp;<em>Show Options.<\/em>&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>From the&nbsp;<em>permission level<\/em>&nbsp;drop-down menu, select&nbsp;<em>Visitors<\/em>&nbsp;and Click&nbsp;<em>Share.<\/em>&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-10.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-10.png\" alt=\"\" class=\"wp-image-18446\" width=\"451\" height=\"333\"\/><\/a><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"7\"><li>You can now close the Permissions screen.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"8\"><li>It may take some time for the SharePoint permissions to be fully updated.&nbsp;<\/li><\/ol>\n\n\n\n<p>Once the SharePoint permissions have synchronised, the SharePoint site will be available to select in&nbsp;BackupAssist&nbsp;365.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-regular\">\n  <table style=\"border-collapse:collapse;border:none;width:100%;background:#DDF1DB;border-radius:5px;\">\n    <tbody>\n      <tr>\n        <td style=\"width:9%;pading:30px;border-collapse:collapse;border:none;color:#282561;text-align:left;\"><img decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2020\/01\/note.svg\"><\/td>\n        <td style=\"width:91%;pading:30px;border-collapse:collapse;border:none;color:#282561;text-align:left;\"><b>Note:<\/b> If there was a SharePoint Subsite under the \u201cPermissions Demo\u201d site, then by default, that site will be available in BackupAssist 365 too.<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/figure>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-11a.png\"><img decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-11a.png\" alt=\"\" class=\"wp-image-18445\" style=\"width:394px;height:66px;\"><\/a><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"section3\"><strong>Section 3 \u2013&nbsp;Objective:<\/strong> To manually verify a backup user can access a&nbsp;SharePoint site&nbsp;via the web browser.&nbsp;<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>As the SharePoint site owner, authenticate to the SharePoint site you wish to back up.&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>On the site, click on the settings icon, and from the drop-down menu that appears, select&nbsp;<em>Site permissions<\/em>.&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-12a.png\"><img decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-12a.png\" alt=\"\" class=\"wp-image-18444\" style=\"width:332px;height:380px;\"><\/a><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>From the&nbsp;<em>Permissions<\/em>&nbsp;menu, select&nbsp;<em>Advanced permissions settings.<\/em>&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>Click&nbsp;<em>Check Permissions<\/em>, and in the pop-up window, enter the username of the backup user, then click&nbsp;<em>Check Now<\/em>.&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-13.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-13.png\" alt=\"\" class=\"wp-image-18443\" width=\"451\" height=\"160\"\/><\/a><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li>If the permissions are valid, a window like this should appear, showing the permission&nbsp;granted&nbsp;to&nbsp;the backup user.&nbsp;&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-14.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-14.png\" alt=\"\" class=\"wp-image-18442\" width=\"451\" height=\"269\"\/><\/a><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>If the backup user is as a minimum granted the \u201cVisitor\u201d permission, it should be possible to visit the SharePoint site in a web browser and authenticate as the backup user.&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-15.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.backupassist.com\/app\/uploads\/sites\/3\/2022\/01\/rev-722-15-1024x131.png\" alt=\"\" class=\"wp-image-18441\" width=\"512\" height=\"66\"\/><\/a><\/figure><\/div>\n\n\n\n<p><strong>If by this stage&nbsp;you cannot access the SharePoint site via a web browser, when logged in as the backup user, this means there is some policy that prevents the backup user from accessing the site.<\/strong>&nbsp;<\/p>\n\n\n\n<p>There are&nbsp;several&nbsp;possible causes. Microsoft has published&nbsp;a number of&nbsp;articles, which can be accessed from this page:&nbsp;<\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/docs.microsoft.com\/en-us\/sharepoint\/troubleshoot\/sharing-and-permissions\/access-denied-due-to-org-policies\" target=\"_blank\">https:\/\/docs.microsoft.com\/en-us\/sharepoint\/troubleshoot\/sharing-and-permissions\/access-denied-due-to-org-policies<\/a><\/p>\n\n\n\n<p>If you find a solution that works, we would love to hear about it.&nbsp;&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If BackupAssist 365 reports an error accessing a SharePoint site, we have a troubleshooting guide to assist.<\/p>\n","protected":false},"author":17,"featured_media":17568,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[763],"tags":[],"class_list":["post-18430","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backupassist-365"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - 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