{"id":185,"date":"2010-03-30T02:48:21","date_gmt":"2010-03-30T02:48:21","guid":{"rendered":"http:\/\/www.backupassist.com\/blog\/?p=185"},"modified":"2019-11-13T08:48:56","modified_gmt":"2019-11-13T08:48:56","slug":"other-backup-software-can-interfere-with-backupassist","status":"publish","type":"post","link":"https:\/\/www.backupassist.com\/blog\/other-backup-software-can-interfere-with-backupassist","title":{"rendered":"Other backup software can interfere with BackupAssist"},"content":{"rendered":"

Hi all,<\/p>\n

We had a support issue recently where a client of ours was using a 3rd<\/sup> party imaging product, and then using the BackupAssist Zip-To-Tape Add-on to transfer those images to Tape.<\/p>\n

Unfortunately, there was an incompatibility with this setup.<\/p>\n

The 3rd<\/sup> party imaging product implemented its own VSS Provider, which in turn meant that standard calls to VSS from other backup software (such as BackupAssist) failed. It appears that the 3rd<\/sup> party imaging VSS Provider assumes that it is the only backup software installed, and will stop other backup software from working.<\/p>\n

Also, BackupAssist incorrectly reported that the backup succeeded. (This is being fixed and will be released in the next version of the software.)<\/p>\n

 The workaround: <\/strong>If you are using BackupAssist to transfer a backup to tape or other location, you can turn off VSS in the backup job by following the steps below:<\/p>\n

    \n
  1. Launch the BackupAssist console<\/li>\n
  2. With the console started select \u201cEdit\u201d from the console\u2019s drop down menu, then click the job name corresponding to the Zip-To-Tape backup job to access the job settings<\/li>\n
  3. From the job settings, select \u201cOpen files\u201d from the left-hand tab menu to display the \u201cOpen file options\u201d page<\/li>\n
  4. Un-check the tickbox called \u201cMicrosoft Volume Shadow Copy Service\u201d then click \u201cApply changes\u201d in the bottom, right-hand corner<\/li>\n<\/ol>\n

    Please note: we regret the inconvenience, but the incompatibility is caused by the other 3rd<\/sup> party software causing standard Windows VSS functionality to break. Once installed, there\u2019s nothing that BackupAssist (or any other software that uses VSS) can do about it.<\/p>\n

    Linus<\/p>\n","protected":false},"excerpt":{"rendered":"

    Hi all, We had a support issue recently where a client of ours was using a 3rd party imaging product, and then using the BackupAssist Zip-To-Tape Add-on to transfer those images to Tape. Unfortunately, there was an incompatibility with this setup. The 3rd party imaging product implemented its own VSS Provider, which in turn meant … Read more Other backup software can interfere with BackupAssist<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":13831,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,760],"tags":[],"class_list":["post-185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-support","category-legacy"],"yoast_head":"\nOther backup software can interfere with BackupAssist - Cyber Resilience Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.backupassist.com\/blog\/other-backup-software-can-interfere-with-backupassist\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Other backup software can interfere with BackupAssist - Cyber Resilience Blog\" \/>\n<meta property=\"og:description\" content=\"Hi all, We had a support issue recently where a client of ours was using a 3rd party imaging product, and then using the BackupAssist Zip-To-Tape Add-on to transfer those images to Tape. Unfortunately, there was an incompatibility with this setup. The 3rd party imaging product implemented its own VSS Provider, which in turn meant ... 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