{"id":5987,"date":"2016-05-16T13:47:41","date_gmt":"2016-05-16T03:47:41","guid":{"rendered":"https:\/\/www.backupassist.com\/blog\/?p=5987"},"modified":"2024-01-31T00:56:43","modified_gmt":"2024-01-31T00:56:43","slug":"cmc-server-upgrade-important-information","status":"publish","type":"post","link":"https:\/\/www.backupassist.com\/blog\/cmc-server-upgrade-important-information","title":{"rendered":"CMC Server Upgrade &#8211; Important Information"},"content":{"rendered":"<p>For users of our Centralized Management Console (CMC), big changes are coming. The sharp and steady growth of our partner&#8217;s businesses has necessitated that we, too, grow to match their needs. If you&#8217;re a user of our CMC service, below is some must-know\u00a0information about our upcoming server change.<\/p>\n<p><strong>What are we doing?<\/strong><\/p>\n<p>We are upgrading the CMC server to give it more capacity. Also, to better align the CMC with new partner programs, we are also moving it to a new url \u2014 cmc.backupassist.com. We&#8217;re very excited about the change, because it allows us to provide even better service to our partners and their channels.<\/p>\n<p><strong>When are we doing this?<\/strong><\/p>\n<p>The upgrade will take place in\u00a06am to 1pm on Sunday 22nd May (Melbourne, Australian Time). During this time, the CMC server will be offline, which means users will not be able to access their CMC accounts. However, our website, shopping cart, and Reseller portal will not be affected whatsoever.<\/p>\n<p>If you are not located in Australia and wish to know what time the upgrade will take place for you, check out the table below.<\/p>\n<table class=\"mc-table\" style=\"border-color: #036;\" border=\"1\" width=\"100%\" cellpadding=\"5px\">\n<tbody>\n<tr style=\"background-colour: #036;\">\n<th><span style=\"color: #003366;\"><span style=\"font-family: arial,helvetica neue,helvetica,sans-serif;\">Location<\/span><\/span><\/th>\n<th><span style=\"color: #003366;\"><span style=\"font-family: arial,helvetica neue,helvetica,sans-serif;\">Upgrade will occur between<\/span><\/span><\/th>\n<th><span style=\"color: #003366;\"><span style=\"font-family: arial,helvetica neue,helvetica,sans-serif;\">Date<\/span><\/span><\/th>\n<\/tr>\n<tr>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">New York, U.S.<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">4pm to 11pm<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">21 May 2016<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">San Francisco, U.S.<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">1pm to 8pm<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">21 May 2016<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">London, UK<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">9pm to 4am<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">21 to 22 May 2016<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">Berlin, Germany<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">10pm to 5am<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">21 to 22 May 2016<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">Hong Kong<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">4am to 11pm<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">22 May 2016<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">Melbourne, Australia<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">6am to 1pm<\/span><\/td>\n<td><span style=\"font-family: arial, 'helvetica neue', helvetica, sans-serif; color: #000000;\">22 May 2016<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"color: #000000;\"><strong>Why are we doing this?<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">When we designed the CMC server, it was more than enough for\u00a0our partners and their channels. However, as those channels have experienced significant growth over the last few years, it&#8217;s time to rise to the challenge. We want to not only meet current demand but put in place the building blocks for future growth.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>How does this affect me?<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">We predict a smooth, seamless transition to the new CMC server. Even so, it is important for partners to know the following four things.<\/span><\/p>\n<ul style=\"font-size: 15px!important;\">\n<li><span style=\"color: #000000;\">You won\u2019t be able to access your CMC account online while we are upgrading the CMC Server.<\/span><\/li>\n<li><span style=\"color: #000000;\">While we are upgrading the CMC server (and for a few hours afterwards) you will not receive any CMC reports.<\/span><\/li>\n<li><span style=\"color: #000000;\">After the upgrade is completed, we will automatically send any reports that were delayed through to you. To be clear, no reports will be lost during the upgrade.<\/span><\/li>\n<li><span style=\"color: #000000;\">You will not need to do anything. Access to your CMC Account will return to normal once the service is back online.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"color: #000000;\">What if I see any issues?<\/span><\/strong><\/p>\n<p><span style=\"color: #000000;\">As we stated above, the rollover should be swift and easy. In the unlikely event that you experience any issues, here is how to resolve them.<\/span><\/p>\n<ul style=\"font-size: 15px!important;\">\n<li><span style=\"color: #000000;\">If you have whitelisted BackupAssist.com for your CMC data, you may need to do the same for cmc.backupassist.com.<\/span><\/li>\n<li><span style=\"color: #000000;\">If you find you are not receiving CMC reports, you may need to make a new exception in your spam filter. This is because the e-mail address will be changing from noreply@backupassist.com to noreply=backupassist.com@mailgun.org. Check your spam filter and add the new address to your e-mail whitelist.<\/span><\/li>\n<li><span style=\"color: #000000;\">If your machine stops sending reports, you may need to deregister and then reregister your installation with CMC to get things back up and running.<\/span><\/li>\n<li><span style=\"color: #000000;\">Your first report after the upgrade is complete may be inaccurate. This is due to the CMC not having the opportunity to process all the inbound backup reports queued at the remote BA sites. Your next report should be accurate.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"color: #000000;\">Got any questions?<\/span><\/strong><\/p>\n<p><span style=\"color: #000000;\">We&#8217;re always happy to hear them. For any issues and inquiries, don&#8217;t hesitate to contact us via<\/span>\u00a0<a href=\"mailto:support@backupassist.com\">support@backupassist.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For users of our Centralized Management Console (CMC), big changes are coming. The sharp and steady growth of our partner&#8217;s businesses has necessitated that we, too, grow to match their needs. If you&#8217;re a user of our CMC service, below is some must-know\u00a0information about our upcoming server change. What are we doing? We are upgrading &#8230; <a title=\"CMC Server Upgrade &#8211; Important Information\" class=\"read-more\" href=\"https:\/\/www.backupassist.com\/blog\/cmc-server-upgrade-important-information\">Read more <span class=\"screen-reader-text\">CMC Server Upgrade &#8211; Important Information<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23,3],"tags":[],"class_list":["post-5987","post","type-post","status-publish","format-standard","hentry","category-news","category-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CMC Server Upgrade - Important Information - Cyber Resilience Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.backupassist.com\/blog\/cmc-server-upgrade-important-information\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CMC Server Upgrade - Important Information - Cyber Resilience Blog\" \/>\n<meta property=\"og:description\" content=\"For users of our Centralized Management Console (CMC), big changes are coming. 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