{"id":835,"date":"2011-11-28T22:25:14","date_gmt":"2011-11-28T22:25:14","guid":{"rendered":"http:\/\/www.backupassist.com\/blog\/?p=835"},"modified":"2019-11-13T07:59:37","modified_gmt":"2019-11-13T07:59:37","slug":"835-2","status":"publish","type":"post","link":"https:\/\/www.backupassist.com\/blog\/835-2","title":{"rendered":"Resolved \u2013 ESET (NOD32) and BackupAssist BSOD issues"},"content":{"rendered":"<p>Hi everyone,<\/p>\n<p>We\u2019ve had a number of cases arise where an ESET anti-virus security product and BackupAssist being installed on the same machine has resulted in the system entering a \u2018Blue Screen of Death\u2019 (BSOD) towards the end of the backup.<\/p>\n<p>We have a previous blog item which outlines early details of this important issue <a href=\"http:\/\/www.backupassist.com\/blog\/support\/blue-screen-of-death-issues-when-running-nod32-anti-virus\/\">here<\/a>.<\/p>\n<p>We\u2019re pleased to say that we are now satisfied, by testing results and user feedback, that we have a suitable resolution to the issue as well as an effective workaround available.<\/p>\n<p><em><strong>Environment and Symptoms<\/strong><\/em><\/p>\n<p>The common environment and symptoms (that we\u2019ve been able to identify) are as follows:<\/p>\n<ul>\n<li>Running a 64-bit version of the Windows Server 2008 platform or later.<\/li>\n<li>Using the Windows Imaging engine within BackupAssist v6.<\/li>\n<li>An ESET Anti-virus\/security product is installed (typically NOD32).<\/li>\n<li>The BSOD occurs during the \u2018cataloging\u2019 phase of the backup process. You can determine this by watching the backup run on the \u2018Monitoring\u2019 screen within BackupAssist.<\/li>\n<\/ul>\n<p><em><strong>Resolution<\/strong><\/em><\/p>\n<p>ESET have made a release publicly available which addresses this particular issue.<br \/>\nSpecifically it&#8217;s NOD32 <strong>Version 4.3.10023.0<\/strong>. This can be downloaded from <a href=\"http:\/\/go.eset.com\/us\/download\/\" title=\"NOD32 Download Page\">here<\/a>.<\/p>\n<p>Any questions should be directed to your ESET contact.<\/p>\n<p><strong><em>Workaround<\/em><\/strong><\/p>\n<p>The reason for the BSOD occurring is that BackupAssist mounts the .vhd file generated by the Windows Imaging engine to be able to catalogue the backup properly. It\u2019s during this mounting process when the conflict occurs.<\/p>\n<p>The development team have added an option in BackupAssist v6.2.7 which will allow for a \u2018quick catalogue\u2019 to be generated without mounting the .vhd file (removing the chance of the BSOD to occur). The downside of using this option is that you can&#8217;t perform a file search within the image backup; however you can still restore individual files and applications through the <a href=\"http:\/\/www.backupassist.com\/downloads\/whitepapers\/RestoreConsole_WP.pdf\">BackupAssist Restore Console<\/a> as expected.<\/p>\n<p><em><strong>Note:<\/strong><\/em> You can download BackupAssist v6.2.7 (or later) from <a href=\"http:\/\/www.backupassist.com\/BackupAssist\/download.php\">here<\/a>.<\/p>\n<p>The steps to enable \u2018<strong>quick cataloguing<\/strong>\u2019 are as follows:<\/p>\n<p>1. Click on &#8216;<strong>Jobs<\/strong>&#8216; at the top of the BackupAssist console and double click on the Windows Imaging job you have configured.<br \/>\n2. Click on &#8216;<strong>Imaging Options<\/strong>&#8216; down the left hand side.<br \/>\n3. Scroll to the bottom of the main window and tick &#8216;<strong>Quick catalogue<\/strong>&#8216; and apply your changes (see screen shot below):<\/p>\n<p><img decoding=\"async\" src=\"http:\/\/kb.backupassist.com\/images\/quick_catalogue.jpg\" width=\"100%\" height=\"500\" alt=\"Quick Cataloging Option\"><\/p>\n<p>If you are unsure if your system is affected by this issue, please submit some diagnostics to our support team and we can confirm this for you. The steps to submit diagnostics are:<\/p>\n<p>1) Go to Contact Support (from the bottom-left corner of the console) -&gt; Contact Support<br \/>\n2) Fill out the form and ensure that the Submit system diagnostics check box at the bottom is checked.<\/p>\n<p>Any further questions or comments can be submitted to <a href=\"mailto:support@backupassist.com\">support@backupassist.com<\/a>.<\/p>\n<p>Thanks,<br \/>\nThe BackupAssist Support Team<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hi everyone, We\u2019ve had a number of cases arise where an ESET anti-virus security product and BackupAssist being installed on the same machine has resulted in the system entering a \u2018Blue Screen of Death\u2019 (BSOD) towards the end of the backup. We have a previous blog item which outlines early details of this important issue &#8230; <a title=\"Resolved \u2013 ESET (NOD32) and BackupAssist BSOD issues\" class=\"read-more\" href=\"https:\/\/www.backupassist.com\/blog\/835-2\">Read more <span class=\"screen-reader-text\">Resolved \u2013 ESET (NOD32) and BackupAssist BSOD issues<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":13831,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,760],"tags":[],"class_list":["post-835","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-support","category-legacy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Resolved \u2013 ESET (NOD32) and BackupAssist BSOD issues - Cyber Resilience Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.backupassist.com\/blog\/835-2\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolved \u2013 ESET (NOD32) and BackupAssist BSOD issues - Cyber Resilience Blog\" \/>\n<meta property=\"og:description\" content=\"Hi everyone, We\u2019ve had a number of cases arise where an ESET anti-virus security product and BackupAssist being installed on the same machine has resulted in the system entering a \u2018Blue Screen of Death\u2019 (BSOD) towards the end of the backup. We have a previous blog item which outlines early details of this important issue ... 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He founded BackupAssist in 2002 \u2014 making him one of the longest-standing voices in Windows backup and data protection \u2014 and has spent the decades since talking to IT administrators around the world about what actually goes wrong, and why. His interest in data loss isn't abstract. Early in his career, he was working at the Monash University help desk when a student came in with a floppy disk that wouldn't read. They tried everything. None of their drives could read it either. The disk held her entire PhD dissertation \u2014 years of work \u2014 and it was the only copy. She broke down in tears. There was nothing he could do. Five years later, he wrote the first version of BackupAssist. Linus holds a Bachelor of Science in Computer Science and has held Microsoft Certified Solution Developer and Sun Certified Java Programmer credentials. More recently, he has completed digital forensics and cyber-security courses through the Black Hat Conference. He has spoken on information security and cryptography at Infosecurity Europe, addressed politicians and policymakers at Australian Parliament House, presented to SMB IT administrators at the IT Pro Experts Conference, and served as a guest lecturer to Cyber Security master's students at the University of Melbourne. On this blog, Linus writes about backup strategy and the technical side of cyber-resilience \u2014 drawing on 24 years of product development and direct conversation with the IT professionals BackupAssist is built for. [Connect with Linus on LinkedIn](https:\/\/www.linkedin.com\/in\/linuschang\/)\",\"url\":\"https:\/\/www.backupassist.com\/blog\/author\/linus-chang\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Resolved \u2013 ESET (NOD32) and BackupAssist BSOD issues - Cyber Resilience Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.backupassist.com\/blog\/835-2","og_locale":"en_US","og_type":"article","og_title":"Resolved \u2013 ESET (NOD32) and BackupAssist BSOD issues - Cyber Resilience Blog","og_description":"Hi everyone, We\u2019ve had a number of cases arise where an ESET anti-virus security product and BackupAssist being installed on the same machine has resulted in the system entering a \u2018Blue Screen of Death\u2019 (BSOD) towards the end of the backup. 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He founded BackupAssist in 2002 \u2014 making him one of the longest-standing voices in Windows backup and data protection \u2014 and has spent the decades since talking to IT administrators around the world about what actually goes wrong, and why. His interest in data loss isn't abstract. Early in his career, he was working at the Monash University help desk when a student came in with a floppy disk that wouldn't read. They tried everything. None of their drives could read it either. The disk held her entire PhD dissertation \u2014 years of work \u2014 and it was the only copy. She broke down in tears. There was nothing he could do. Five years later, he wrote the first version of BackupAssist. Linus holds a Bachelor of Science in Computer Science and has held Microsoft Certified Solution Developer and Sun Certified Java Programmer credentials. More recently, he has completed digital forensics and cyber-security courses through the Black Hat Conference. He has spoken on information security and cryptography at Infosecurity Europe, addressed politicians and policymakers at Australian Parliament House, presented to SMB IT administrators at the IT Pro Experts Conference, and served as a guest lecturer to Cyber Security master's students at the University of Melbourne. On this blog, Linus writes about backup strategy and the technical side of cyber-resilience \u2014 drawing on 24 years of product development and direct conversation with the IT professionals BackupAssist is built for. [Connect with Linus on LinkedIn](https:\/\/www.linkedin.com\/in\/linuschang\/)","url":"https:\/\/www.backupassist.com\/blog\/author\/linus-chang"}]}},"_links":{"self":[{"href":"https:\/\/www.backupassist.com\/blog\/wp-json\/wp\/v2\/posts\/835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.backupassist.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.backupassist.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.backupassist.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.backupassist.com\/blog\/wp-json\/wp\/v2\/comments?post=835"}],"version-history":[{"count":2,"href":"https:\/\/www.backupassist.com\/blog\/wp-json\/wp\/v2\/posts\/835\/revisions"}],"predecessor-version":[{"id":13921,"href":"https:\/\/www.backupassist.com\/blog\/wp-json\/wp\/v2\/posts\/835\/revisions\/13921"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.backupassist.com\/blog\/wp-json\/wp\/v2\/media\/13831"}],"wp:attachment":[{"href":"https:\/\/www.backupassist.com\/blog\/wp-json\/wp\/v2\/media?parent=835"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.backupassist.com\/blog\/wp-json\/wp\/v2\/categories?post=835"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.backupassist.com\/blog\/wp-json\/wp\/v2\/tags?post=835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}