Your feedback means the world to us.

We're a small business just like you. And we depend on real customer feedback to continue improving our product and company. Five minutes of your honesty will directly shape what we build next — with personal thanks. Linus Chang, creator of BackupAssist.

⏱ About 5 minutes

Your details

Name *

Email address *

Your history with BackupAssist

Approximately when did you first become a BackupAssist customer?

What was the main reason you first chose BackupAssist?

If you can remember — what were you looking for, or what problem were you trying to solve?

What matters to you

What are the top three things you value most about BackupAssist?

This could be something about the product, the support, the company, or the way we do things. There are no wrong answers.

Where we can improve

What are the top three things you'd most like us to work on?

Product features, gaps in capability, or anything about how we operate as a company. Please be as specific as you like.

Likelihood to recommend

How likely are you to recommend BackupAssist to a colleague or another business?

1 = Not at all likely · 10 = Extremely likely

1 2 3 4 5 6 7 8 9 10

Not at all likely Extremely likely

Is there anything you'd like to add about your score — or what would make you more likely to recommend us?

Optional

Your responses are used internally only and will not be shared publicly without your permission.

Thank you — genuinely.

Your feedback has been received and will be read carefully by the team. We appreciate you taking the time.