Backup notifications

Keeping you informed is a critical part of providing a reliable backup solution. To achieve this, all BackupAssist ER backup jobs generate detailed backup reports that can be viewed on the Backup Activity screen and sent by email to a recipient.

The emailed backup reports can be configured to go out when certain criteria are met. This allows you to get the right information to the right people and avoid unnecessary notifications.

For example, a system administrator can check all backup reports in the morning, and any backups that fail at night will email their reports to the administrator so action can be taken if required.

Note: If you are a Managed Service Provider, backup reports are configured and sent from the Managed Backup Console (MBC). This process is documented in the MBC guide for Managed Service Providers.

Enabling backup report emails

This section explains how to enable backup report emails and configure them to be sent when specific criteria are met.

To set up backup report emails:

  1. Open BackupAssist ER.
  2. Select the Settings tab.
  3. Select the Email Reports tab.

  4. Type the recipient's email address into the Send report to email address field. This field currently supports one recipient.
  5. Choose the criteria that will determine if a backup report is emailed.
    • All backups - every backup job's backup report will be emailed to the recipient.
    • Backups that have warnings or errors - backup jobs that generate warnings or errors will be emailed to the recipient.
    • Backups that have errors - backup jobs that generate errors will be emailed to the recipient.

      • Note: An error means the backup job has failed and the data was not backed up. A warning means the backup job completed, but problems were encountered and some of the data may not have been backed up.

  6. Send a test email.

    7. Click the Send test email button to generate a test email for the recipient entered into the Send reports to email address field. Check that the email was delivered to ensure that the notifications are working correctly. Allow a few minutes for the email to be delivered.