Thank you, for contacting us in relation to BackupAssist. I'm Michael Jones, one of the technical support engineers for BackupAssist.
I am sorry that you are having issues with our product, but I will be happy to work with you to resolve this issue as quickly as possible.
I was hoping to get some more information about your particular setup.
Can you please send us your diagnostic information?
To send us diagnostic information please follow these steps:
1) Go to Contact Support (from the bottom-left corner of the console) -> Contact Support
2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.
Should you have additional questions or concerns, please don't hesitate to contact me - I'd be glad to assist you.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN