BA714 Could not copy directory attributes

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BA714 Could not copy directory attributes

Postby ittech » Tue Mar 30, 2010 7:06 pm

Could not copy directory attributes
the backup was working properly untill i got this error.

Any idea why i got this message.
Posts: 1
Joined: Tue Mar 30, 2010 7:01 pm

Re: BA714 Could not copy directory attributes

Postby michael.jones » Wed Mar 31, 2010 12:39 am

Hello, Michael Jones here, I am a support engineer for BackupAssist , and would be happy to help you.

I was hoping you could send us the diagnostics information, so we can better diagnose the problem.

To send us diagnostic information please follow these steps:

1) Go to Contact Support (from the bottom-left corner of the console) -> Contact Support
2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is checked.
Should you have additional questions, please don't hesitate to contact me - I'd be glad to assist you.

Thank You,
Michael R. Jones
BackupAssist Help Desk
US Support New Albany, IN
User avatar
Cortex I.T.
Posts: 673
Joined: Tue Mar 09, 2010 8:04 am

Re: BA714 Could not copy directory attributes

Postby laurin1 » Thu Apr 18, 2013 10:59 pm

What was the solution for this? I'm getting the same warning.
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Joined: Thu Apr 18, 2013 10:58 pm

Re: BA714 Could not copy directory attributes

Postby magtech » Thu May 16, 2013 8:17 am

Anyone receive an update on this error?
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Joined: Fri Aug 10, 2012 8:23 am

Re: BA714 Could not copy directory attributes

Postby TimN » Fri May 17, 2013 11:52 am


It's Tim from BackupAssist.

The warning that you are getting indicates that the backup was unable to transfer NTFS attributes of some or all of the backup files.

This can either be because the destination does not support the transfer of such files or the Backup User Identity does not have sufficient permissions to do so.

Please refer to the following help article for how to address this:

For more information on backing up NTFS attributes, please refer to the following article: ... stination/

I hope this helps.


Re: BA714 Could not copy directory attributes

Postby RobertoPuglielli » Mon Oct 16, 2017 8:39 am

Hi there

I am sorry to hear that you are having issues with BackupAssist.

However, I must inform you that the version of BackupAssist you're running is no longer supported by our team, including technical support and licensing queries.

Please refer to our EOL policy here for further information:

You will need to upgrade your license key and software to the latest version to be able to gain technical support. Please refer to the following article on upgrading BackupAssist:

Your also free to review our documentation or visit our forums to see if the issues you are having have been answered there.

If you have any questions about upgrading or about our End of Life policy then please send them through.

Kind regards,
Roberto Puglielli

BackupAssist Technical Support
+613 - 9899 4681
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Joined: Mon Sep 04, 2017 1:42 pm

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