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RSM reset failed.

PostPosted: Tue Jan 22, 2013 5:05 am
by TSchwab05
Hello ~ I have a client running SBS2008 and Backup Assist v5.4.8 (8088) backing up to a LaCie USB drive. Every so often, BA cannot find the drive. When I try to run an RMS reset, it reports that it has failed the reset. I saw in an earlier post that the Removable Media Service can be stopped, and the files in a directory (C:\Windows\System32\NTSMDATA) can be renamed to *.old. I found no RMS service (though I did stop the Backup Assist Service) and I found no directory named NTSMDATA.

Any advice would be greatly appreciated.

Re: RSM reset failed.

PostPosted: Mon Feb 11, 2013 9:00 am
by Stuart
Hi there,

It's Stuart here from the BackupAssist team, thanks for posting on our forum.

The Removable Storage Manager (RSM) was discontinued from Server 2008 onwards. This means it's only applicable to older operating systems (Server 2003 and older).
The best thing to be checking if your USB drive isn't being detected properly is to check under Disk Management (Start > Run > diskmgmt.msc) to make sure Windows is initialising the drive correctly with the drive letter BackupAssist is expecting to back up to.

While BackupAssist will attempt to re-scan all devices connected, if Windows isn't initialising the drive correctly then BackupAssist will most likely fail when it scans the system as well (due to using Windows to do this).