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Volume Shadow Copy Error Server 2003?

PostPosted: Sat Apr 13, 2013 2:58 pm
by JohnsonkSmith
Using BackupAssist, I get a error as follows
"Volume Shadow Copy Error 0x80042319 - writer not responding"
The only listed fix was an update from Microsoft server 2003 labeled 833167.
Still didn't fix the error.

Running Server 2003
google didn't help at all.

Re: Volume Shadow Copy Error Server 2003?

PostPosted: Mon Apr 15, 2013 3:49 pm
by Stuart
Hi there,

It's Stuart here from the BackupAssist team, thanks for posting.

Did you check the Application and System event logs within Event Viewer (Start > Run > eventvwr)?
Typically look for anything produced by VSS as this will give a lot more detail than the errors within the backup report.

If you need further assistance with this, please raise a case with our support team by following the steps outlined below:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.
5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.
Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

1. Go to C:\Documents and Settings\All Users\Application Data (server 2003/XP) or C:\ProgramData\ (server 2008/Vista/Win7)
2. Email a zipped version of the following folder: BackupAssist vX (Where X is the version that you are running)

If you find this file is too large to e-mail, you can trim down the size of the logs by removing anything older than a week within the following folders under the BackupAssist folder
- Summaries
- History
- Reports
- Temp

With the Temp folder, it's the default destination for PST and SQL backups to be stored during the backup process, so if there are any of these types of backups contained you can remove these as well as we don't require them.