Event ID 5634

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Event ID 5634

Postby aguzman » Wed May 01, 2013 2:04 am

kindly help...please see below error. the backup duration took long than normal and it freezes the server. we have to manually restart the server so we can get our 3 VM server to run...


The description for Event ID 5634 from source BackupAssist cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Backup job Daily Image failed with errors.
Ultra critical error: The Backup terminated unexpectedly or computer rebooted

Destination: Local hard drive
Start time: 29/04/2013 6:00:00 PM
End time: 30/04/2013 8:12:15 AM
Duration: 14:12:14.9640887
Posts: 9
Joined: Thu Sep 20, 2012 1:29 am

Re: Event ID 5634

Postby TimN » Wed May 01, 2013 1:06 pm


It's Tim from BackupAssist.

Sorry to hear that you are having issues with your backup.

Such issues can be caused by another process interrupting the backup, causing it to fail.

Check whether there are any anti-virus scans running at the time of backup and keeping the backup files or the backup destination 'in use', leading to the server freezing.

Whatever is causing the server to reboot should be logged on the server.

The following logs should provide more information on what would be causing the problem:

Event viewer > Applications and Services Logs > Microsoft > Windows > Backup > Operational

Event viewer > Custom views > Administrative events

If backing up Hyper-V:

The Hyper-V VSS writer logs: Event viewer > Applications and Services Logs > Microsoft > Windows > Hyper-V-VMMS

Please check whether the errors in the event logs reference a particular virtual machine.

The error messages here should shed more light on the problem.

Also ensure that none of the drives that are being backed up are running out of free space.

I hope this helps. Let us know if you identify the cause of the problem.



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