Could not delete directory

Error code	Product	Applies to
BA735	BackupAssist	BackupAssist v5 and later

Description

This error occurs when BackupAssist is unable to delete a directory because the Backup User Identity does not have permission to do so.

Resolution

Check that your Backup User Identity has been set and has the required access. To view your current Backup User Identity, select the Settings tab > Backup User Identity and you'll see the following dialogue box appear.

Note: For BackupAssist 10.4.2 and earlier, the Backup User Identity is used for all backup jobs and the account may have been created with custom access levels. For 10.4.3 and later, a Backup User Identity is only required for Jobs that have a NAS destination or the SQL add-on, and in these cases, the Backup User Identity should be a member of the Administrators group.

What to check

• For BackupAssist 10.4.2 or earlier - check that the account is still selected, enabled and has the required access.
• For BackupAssist 10.4.3 and later, check that the account is still selected, enabled and a member of the administrators group.
• To check the permissions properly, you can log into the backup server using the Backup User Identity account and check that you can read and write to the backup destination without any authentication requests or errors.
• If backup account's password is changed in Windows, it will need to be changed in BackupAssist.

To learn more, see Backup user identity

Last updated	Created	Further assistance
8th July 2017	18th Aug 2015	BackupAssist Support page