NTBackup was called incorrectly by BackupAssist

Error code

Product

Applies to

BA1182

BackupAssist

BackupAssist Version 3 or later

Description

This error has been documented in a Microsoft Knowledge Base Article here: http://support.microsoft.com/kb/267574/EN-US/

This problem can occur if Removable Storage Manager (RSM) is not notified when the media on the standalone tape drive (library) is manually changed. Removable Storage Manager does not poll standalone libraries looking for media changes, and it is the responsibility of the RSM aware program to request that RSM detects if the media changed on standalone libraries. When this problem occurs, RSM updates the tape drives media contents in the RSM database. Usually, when Windows backup is running interactively, it requests that RSM polls the tape drive(s) periodically looking for media changes. When backup is not running, there is no mechanism to request RSM to detect media changes. Backup is unable to issue a mount of the new tape because RSM is not aware that the new tape exists, resulting in a backup job failure.

Additionally, this error can be also caused simply when tapes are write-protected.

Resolution

Resolution 1 - Service pack update

Obtain the latest service pack for Windows 2000 according to the Microsoft article: http://support.microsoft.com/kb/260910/EN-US/

Resolution 2 - Check tapes

Ensure that your tapes are not write-protected by manually adjusting the switch on the tape.

Resolution 3 - Custom script

Try writing a pre-backup script that forces the RSM service to re-start and update before the backup commences

  1. Go to advanced job settings
  2. Within the 'Scripts' tab, post the following script in the "Run before each backup" section:

net stop ntmssvc
net start ntmssvc

Last updated

Created

Further assistance

30th Nov 2015

16th Mar 2007

BackupAssist Support page