for BackupAssist Classic
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Most issues can be solved from here.
Is your version still supported?
We are currently offering support for Version 9 and 10.
If you are using an older version, please upgrade your version by purchasing a BackupCare subscription, before contacting us.
Recommended: submit a support ticket with diagnostics from within the software
If you contact support from inside BackupAssist, you can submit your system diagnostics. This allows us to better troubleshoot your problem.
- To submit your diagnostics:
- Open the BackupAssist Console
- Click on ‘Help’ in the toolbar
- Click ‘Contact Support…’
- Fill in the fields
- Make sure ‘Submit system diagnostics with your query’ is checked
- Hit ‘Send’
Submit a support ticket from this webform.
We provide email support before and after purchase.
Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time