|
Error code |
Product |
Applies to |
|---|---|---|
|
BA1328 |
BackupAssist |
BackupAssist |
Description
- Check for a possible hardware failure with the tape device
- Check that your tape and tape device support tape re-tensioning
If this does not resolve the problem, send technical support a copy of the BackupAssist diagnostics file using the steps provided in the Resolution section below.
Resolution
To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
|
Last updated |
Created |
Further assistance |
|---|---|---|
|
16th Mar 2007 |
16th Mar 2007 |
BackupAssist Support page |