Backup did not complete

Error code

Product

Applies to

BA1400

BackupAssist

BackupAssist v3 and later

Description

This error is usually caused due to an issue with the VSS service within Windows – typically a VSS writer which has failed.

Note: This article is specific to Server 2003 and NTBackup. These are no longer supported in the latest version of BackupAssist. This article isn’t actively maintained and updated.

Resolution

There are two possible errors 80042306 and 800423f3. The solutions for each are described below.

Resolution 1 for error 80042306 - Apply hotfix Q891957 (Server 2003)

An update is available that fixes various Volume Shadow Copy Service issues in Windows Server 2003: https://support.microsoft.com/en-us/kb/891957

You must restart your computer after applying this update.

Resolution 2 for error 80042306 - Check for corrupt data on the drives being backed up.

Run CHKDSK (Start -> Run -> chkdsk /f) on each drive with the /f switch. Reply yes when asked whether to schedule for next time the machine is restarted. Restart the machine.

Resolution 3 - Ensure that VSS does not think this system is still in setup

Perform the steps below to check the status.

Note: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Use Registry Editor at your own risk.

Open the registry and locate the registry key:
HKEY_LOCAL_MACHINE\SYSTEM\Setup

Ensure both these registry values are set to 0:

  • SystemSetupInProgress
  • UpgradeInProgress

If the issue still occurs, reinstall COM+ by following these steps:

  1. Backup and then delete HKLM\Software\Microsoft\COM3
  2. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. Be sure to use the tilde.

Boot to normal mode and in Control Panel, open the Add or Remove Programs tool, and then open the Add/Remove Windows Components tool. Do not make any changes, just click Next. This reinstalls COM+.

Resolution 4 for error 800423f3

  1. Start the computer and press F8 on boot up and select Safe Mode without networking.
  2. Go to (Start > All Programs > Accessories) and right-click the entry Command prompt and choose Run as...and ensure that it is running as the administrator account.
  3. Type net stop winmgmt without quotes and press enter to make certain the WindowsManagementInstrumentation (WMI) service is not running.
  4. In the start menu click computer on the right hand side. Go to the windows\system32\WBEM\ folder and rename the Repository folder to something else like OLDRepository.
  5. Reboot and restart as normal.
  6. Go to (Start > All Programs > Accessories) and right-click the entry Command prompt and choose Run as.. and ensure that it is running as the administrator account.
  7. Type net stop winmgmt and press enter to stop the wmi service.
  8. Type winmgmt /resetRepository without quotes press enter and restart the system.

Last updated

Created

Further assistance

29th Nov 2015

07th Feb 2008

BackupAssist Support page