Error: An inconsistency was encountered in the requested backup file

Error code

Product

Applies to

BA1460

BackupAssist

BackupAssist v3 and later

Description

Note: This article is specific to Server 2003 and NTBackup. These are no longer supported in the latest version of BackupAssist. This article isn’t actively maintained and updated.

This error is usually produced when there is an issue with the backup destination being used.

Resolution

There are 2 possible resolutions to this problem.

Resolution 1 – Run consistency and maintenance checks over the backup destination

For a hard drive destination

It is recommended that if you are running your backup to a hard drive that you perform a chkdsk to make sure there are not any consistency issues within the destination drive. Please review the following document from Microsoft on the use of chkdsk for further information: https://technet.microsoft.com/en-us/magazine/ee872425.aspx

For a tape destination

If you are receiving this error while backing up to tape, we recommended the following:

  • Run a cleaning tape through the tape drive 4 or 5 times
  • Run any tape drive diagnostic tools you may have - these should be supplied by the tape drive manufacturer. This is used to test the consistency of the tape and tape drive.
  • Confirm that the latest device drivers for the tape drive are installed and working correctly.

Resolution 2 – Backup to an alternate location

Backing up to an alternate location should help achieve successful backups. At the very least, it will confirm that the original destination that generated this error is at fault.

Last updated

Created

Further assistance

2nd Mar 2016

16th Mar 2007

BackupAssist Support page