|
Error code |
Product |
Applies to |
|---|---|---|
|
BA1752 |
BackupAssist |
BackupAssist v4.0 and later |
Description
When an Exchange Server mailbox export runs, BackupAssist will query the Exchange Server's Directory Server (usually the Domain Controller) to obtain a list of mailboxes.
This step failed. Common causes of this are:
- The backup user has insufficient privileges to query the directory server
- The Domain Controller and/or Exchange Server are down, or stores dismounted
- There is a network problem
Resolution
Resolution 1
Set full mailbox rights to the user you're running the Backup User Identity as. Find the way to do this for your version of Exchange below:
For Exchange 2007
The following command in powershell has worked in setting the mailbox permissions in the past for some customers on Exchange 2007:
Get-MailboxDatabase -identity "SERVERNAME\First Storage Group\Mailbox Database" | Add-ADPermission -user backupuseridenity -AccessRights GenericAll
For Exchange 2003
- 1Administrative Tools > Active Directory Users and Computers.
- Right click the user which is being used as the Backup User Identity within BackupAssist and select Properties.
- Select the 'Exchange Advanced' tab > Mailbox Rights.
- Tick the Full Mailbox Rights for the user that needs it to run the backup
Resolution 2
Your Exchange Server and Domain Controller are running properly and haven't been having network connection type issues.
Resolution 3
Re-add the Exchange server within your backup job. The steps to do this are as follows:
- Open BackupAssist
- Click on 'Jobs' at the top of the BackupAssist console and double click on the job receiving this error.
- Click on 'Exchange Servers' down the left hand side.
- Click the trash can icon on the right hand side of the Exchange server:
To re-add the Exchange Server, click on the 'Add Exchange Server' button and follow the wizard.
|
Last updated |
Created |
Further assistance |
|---|---|---|
|
02nd Aug 2010 |
16th Mar 2007 |
BackupAssist Support page |