A new or unrecognized external hard disk is connected

Error code	Product	Applies to
BA238	BackupAssist	BackupAssist v4 and later

Description

The external media currently connected to the server has not been prepared for use within BackupAssist.

Resolution

There are 3 possible resolutions for this problem and each is described below.

Resolution 1 - Prepare the hard drive for backup

To prepare media follow the steps below:

1. Open BackupAssist.
2. Select Manage Backup Jobs.
3. Select the backup job.
4. Select Edit from the top menu.
5. Select Prepare Media from the top menu.
6. Attach the drive you want to be prepared.
7. Click Prepare on the relevant media name.

The media will then be assigned to that media label. For example a disk prepared for the 'Monday' label will be expected by BackupAssist each Monday.

Resolution 2 - You don't wish to have BackupAssist manage your media

To stop BackupAssist from tracking which media is being used:

1. Open BackupAssist.
2. Select Manage Backup Jobs.
3. Select the backup job.
4. Select Edit from the top menu.
5. Select Destination from the options on the left.
6. Under the Media Checking section, untick Let BackupAssist keep track of your media.

Resolution 3 - Back up anyway and warn user

To stop BackupAssist from tracking which media is being used:

1. Open BackupAssist.
2. Select Manage Backup Jobs.
3. Select the backup job.
4. Select Edit from the top menu.
5. Select Destination from the options on the left.
6. Under the Media Checking section, next to If new or unrecognized media is inserted select Back up anyway and warn user.

Last updated	Created	Further assistance
08th June 2017	16th Mar 2007	BackupAssist Support page