Unable to detect the most recent backup version

Error code

Product

Applies to

BA2524

BackupAssist

BackupAssist v5.0 and later

Description

This error occurs when BackupAssist tries to detect the latest image back up on the backup destination, however it fails.

Resolution

There are two possible solutions to this problem

Resolution 1

This error can occur due to writing a System Protection backup directly to a network share.

It is recommend that all System Protection backups to a network device use a Data container. More information about Data Containers, see our Data Container guide.

Resolution 2

Run the following wbadmin command in a command prompt window (Start > Run > cmd) and see if there is anything returned: wbadmin get versions

This lists any snapshots that wbadmin is aware of. Try and find the latest backup that was run by date.
Also make sure that the backup that's trying to be found is actually located on that particular backup destination.
If you continue to have issues, submit some diagnostics to our support team for further assistance. To send us diagnostic information follow these steps:

To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.

Contact support information

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
  4. Enter the details in the fields provided.
  5. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  6. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Feedback and Support … from the drop-down menu.
  4. Select Contact support. This will open the BackupAssist - Support dialog.
  5. Enter the details in the fields provided.
  6. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  7. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

Last updated

Created

Further assistance

19th Nov 2014

19th May 2010

BackupAssist Support page