Error in rsync protocol data stream

Error code

Product

Applies to

BA3012

BackupAssist

BackupAssist v5 and later

Description

This is a generic error which is thrown for a variety of issues.

Resolution

Please take a look at the following online blog post as this contains a resolution for one potential issue which can cause this error to be thrown:
https://www.backupassist.com/blog/support/rsync-error-socket-operation-on-non-socket/.
If this doesn't help resolve your Rsync issue forward through some diagnostic information so that one of our technical support staff can look into your issue further.

To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.

Contact support information

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
  4. Enter the details in the fields provided.
  5. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  6. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Feedback and Support … from the drop-down menu.
  4. Select Contact support. This will open the BackupAssist - Support dialog.
  5. Enter the details in the fields provided.
  6. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  7. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

Last updated

Created

Further assistance

13th Oct 2014

15th Dec 2008

BackupAssist Support page