Error communicating with RSM

Error code	Product	Applies to
BA390	BackupAssist	BackupAssist version 4 onward.

Description

This error is thrown when BackupAssist and NTBackup has issues connecting to the RSM Service.

Resolution

Make sure that the Removable Storage service is started in Administrative Tools > Services.

To reset the database please follow these instructions:

1. Go to Start > Control Panel > Administrative Tools > Services and find the Removable Storage service.
2. Right click on the Removable Storage service, select Properties, change the 'Startup type:' to Disabled and click ok.
3. Restart the machine
4. When the machine is running again open Windows Explorer and navigate to the C:\Windows\system32\ntmsdata\ directory. Note that it might be C:\Win32\system32\ntmsdata\ or some other variation depending on the operating system, just pick the directory where Windows is installed and go from there.
5. In that directory rename all the files to *.OLD
6. Go back to the Removable Storage service (see step 1) go to properties and change the 'Startup type:' back to Automatic.
7. Restart the machine again

Last updated	Created	Further assistance
25th Oct 2009	06th May 2008	BackupAssist Support page