|
Error code |
Product |
Applies to |
|---|---|---|
|
BA4020 |
BackupAssist |
BackupAssist |
Description
This error is generated when there is an issue with the backup destination being used.
Resolution
There are 4 possible resolutions to this problem.
Resolution 1 – Check the amount of free space available on the backup destination
There may be insufficient space in the location you are trying to back up to. If there is not enough space, you could delete some files at the backup destination to make room for this backup and future backups. Alternatively, you may need to use a larger destination. If you use a tape media or RDX disks, you might want to split the backup into two separate jobs.
Resolution 2 – Run consistency and maintenance checks over the backup destination
For a Hard Drive Destination
It is recommended that if you are running your backup to a hard drive, that you perform a chkdsk to make sure that there are not any consistency issues within the destination drive.
Please review the following document from Microsoft on the use of chkdsk for further information: https://technet.microsoft.com/en-us/magazine/ee872425.aspx
For a Tape Destination
If you are receiving this error while backing up to tape, it is recommended to:
- Run a cleaning tape through the tape drive 4 or 5 times
- Run any tape drive diagnostic tools you may have - these should be supplied by the tape drive manufacturer. This is used to test the consistency of the tape and tape drive.
- Confirm that the latest device drivers for the tape drive are installed and working correctly.
Resolution 3 – Run backup to an alternate location
Backing up to an alternate location should help achieve successful backups. At the very least, it will confirm that the original destination that generated this error is at fault.
Resolution 4 – Check for volsnap, disk or NTFS events within Event Viewer
Usually if there are hardware issues with a device, Windows will write events regarding this within Event Viewer. This additional information can be used to help resolve the error.
Open Event Viewer by clicking on Start > Run > Eventvwr to see if there are any specific warnings or errors (specifically volsnap, disk or NTFS) being generated from the system during the backup process. You'll specifically want to look at the Application and System logs in this instance.
Resolution 4 – Check any physical connections
Check any cables and ports to make sure there is no problem with the physical connection. Problems will physical connections can present as I/O errors and can be ruled out by trying different cables and ports.
|
Last updated |
Created |
Further assistance |
|---|---|---|
|
22nd May 2017 |
07th Feb 2010 |
BackupAssist Support page |