Unable to perform the restore simulation - file catalog is not available

Error code

Product

Applies to

BA4901

BackupAssist

For BackupAssist v8 or later.

Description

The backup verification was unable to locate the file catalog created for the backup.

Resolution

Open the backup report and hover your mouse pointer over the error. You will see the path of the file catalog that is missing.

  • If the catalog is there, perform a manual test restore to confirm the integrity of the backup.
  • If the catalog is not there, you will not be able to restore using the BackupAssist restore console.

You can still manually restore the data, but you should review the next backup to ensure the catalog is there. If the problem persists, it will require the assistance of BackupAssist technical support to identify the specific cause of the error and the correct way to proceed.

Please send technical support a copy of the BackupAssist diagnostics file so that a specialist can help you.

To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.

Contact support information

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
  4. Enter the details in the fields provided.
  5. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  6. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Feedback and Support … from the drop-down menu.
  4. Select Contact support. This will open the BackupAssist - Support dialog.
  5. Enter the details in the fields provided.
  6. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  7. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

Last updated

Created

Further assistance

11th April 2017

06th May 2014

BackupAssist Support page