BitLocker USB media not found

Error code

Product

Applies to

BA5100

BackupAssist

BackupAssist 8.2 and later.

Description

The USB flash drive that is used to store the BitLocker encryption key is not attached.

Resolution

Attach the USB flash drive for the encryption key.

If you receive this error running BackupAssist v10.4.0 or newer; then you’ll need to re-enter the password for the BitLocker volume into the software.

Note: The USB key needs to be connected when updating the password so that it matches correctly.

  1. Open BackupAssist
  2. Click on Manage Backup Jobs and select the backup job that uses BitLocker encryption.
  3. Click on Destination down the left hand side.
  4. Re-enter the password and confirm in the boxes provided under BitLocker Options. If you don’t remember the current password, it’s fine to enter a new one at this point.

    5. BitLocker password update

Last updated

Created

Further assistance

8th June 2018

11th Nov 2014

BackupAssist Support page