Could not back up the catalog

Error code


Applies to



For BackupAssist 10 or later.


The backup job failed to upload the backup catalog. The backup catalog lists the backups content and is needed for restoring data from the backup. One copy is stored locally and another copy is sent to the backup destination for safety.


If this is the first time this error has occurred, there is no problem because you still have the main local copy of the catalog if you need to perform a restore. However, if this error persists, you should contact BackupAssist technical support to identify the best way to proceed.

To contact BackupAssist technical support and provide diagnostic information, please click on the applicable section below and follow the steps provided.

Contact support information

Last updated


Further assistance

11th April 2017

29th March 2017

BackupAssist Support page