The backup location is unavailable or has been disconnected

Error code

Product

Applies to

BA707

BackupAssist

BackupAssist

Description

The backup location is unavailable or has been disconnected.

Resolution

Check that the backup destination is attached and available to the machine running the backup job.

Check any cables and ports to make sure there is no problem with the physical connection. Problems will physical connections can present as I/O errors and can be ruled out by trying different cables and ports.

If you require additional assistance, please contact BackupAssist Technical Support .

To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.

Contact support information

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
  4. Enter the details in the fields provided.
  5. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  6. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Feedback and Support … from the drop-down menu.
  4. Select Contact support. This will open the BackupAssist - Support dialog.
  5. Enter the details in the fields provided.
  6. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  7. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

Last updated

Created

Further assistance

19th Mar 2015

02nd Oct 2008

BackupAssist Support page