BackupAssist Backup Software > Knowledge Base > ErrorOnARequestToMSUpdateNtmsOmidInfo

Error on a request to MS_UpdateNtmsOmidInfo

When you try to perform a backup, you see this error message in the backup report:

The device reported an error on a request to MS_UpdateNtmsOmidInfo.

Error reported: 5.

An inconsistency was encountered on the media in 4mm DDS. Do not append to this media


  • This error has been documented in a Microsoft Knowledge Base Article here:;en-us;815028

    This behavior occurs because the Backup Operator is not permitted to update the tape label.

  • A hardware fault with VIA chipset motherboards can cause the error.

  • This behavior can occur if the Allow service to interact with desktop box is checked in the Remote Procedure Call (RPC) service.

  • Additionally this error can be caused if you have Veritas BackupExec? installed -


Page last modified on October 18, 2005, at 03:01 AM