Unable to start NTbackup

Error code

Product

Applies to

BA1000

BackupAssist

BackupAssist v4 to v7

Description

This error occurs when the NTBackup process is unable to start correctly.

NTBackup is no longer supported, as outlined in our end of life policy.

Resolution

Resolution 1 - No application is associated with the specified file for this operation

If you receive a error specific to the above, this can be related to the Backup User Identity

Check that your Backup User Identity has been set and has the required access. To view your current Backup User Identity, select the Settings tab > Backup User Identity and you'll see the following dialogue box appear.

Backup User Identity

Note: For BackupAssist 10.4.2 and earlier, the Backup User Identity is used for all backup jobs and the account may have been created with custom access levels. For 10.4.3 and later, a Backup User Identity is only required for Jobs that have a NAS destination or the SQL add-on, and in these cases, the Backup User Identity should be a member of the Administrators group.

What to check

  • For BackupAssist 10.4.2 or earlier - check that the account is still selected, enabled and has the required access.
  • For BackupAssist 10.4.3 and later, check that the account is still selected, enabled and a member of the administrators group.
  • To check the permissions properly, you can log into the backup server using the Backup User Identity account and check that you can read and write to the backup destination without any authentication requests or errors.
  • If backup account's password is changed in Windows, it will need to be changed in BackupAssist.

To learn more, see Backup user identity

Resolution 2 - Manually run backup

See if you can start NTBackup manually by going to Start > Run > then type NTBackup into the text field provided and check task manager to see if NTBackup.exe appears or not.

If this continues or NTBackup does open up when tried manually,send our technical support team some diagnostic information so we can help you further.

To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.

Contact support information

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
  4. Enter the details in the fields provided.
  5. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  6. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Feedback and Support … from the drop-down menu.
  4. Select Contact support. This will open the BackupAssist - Support dialog.
  5. Enter the details in the fields provided.
  6. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  7. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

Last updated

Created

Further assistance

30th Nov 2015

16th Mar 2007

BackupAssist Support page