Unhandled exception in the Windows Imaging Engine

Error code

Product

Applies to

BA101

BackupAssist

BackupAssist v5.0 and later

Description

Unhandled exceptions are usually related to the back end of BackupAssist and may require the assistance of BackupAssist Technical support.

Resolution

Unhandled exceptions can often be resolved by updating BackupAssist.

Check for a newer release by visiting https://www.backupassist.com/download.php#top

Should an update not resolve the issue, send our support team diagnostic information.

To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.

Contact support information

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
  4. Enter the details in the fields provided.
  5. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  6. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Feedback and Support … from the drop-down menu.
  4. Select Contact support. This will open the BackupAssist - Support dialog.
  5. Enter the details in the fields provided.
  6. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  7. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

Last updated

Created

Further assistance

08th Oct 2015

16th Mar 2007

BackupAssist Support page