|
Error code |
Product |
Applies to |
|---|---|---|
|
BA1505 |
BackupAssist |
BackupAssist v4 |
Description
This error is generated when BackupAssist is not able to access the backup destination configured within your SQL backup.
Resolution
There are 3 possible resolutions for this problem
Resolution 1 - Ensure the backup destination is online and accessible
Make sure that the server hosting the network share is turned on and is accessible within your network by:
- Browsing to the folder location in Windows Explorer
- Communicating via ping requests
Resolution 2 – Check the Backup User Identity's permissions
Check that your Backup User Identity has been set and has the required access. To view your current Backup User Identity, select the Settings tab > Backup User Identity and you'll see the following dialogue box appear.
Note: For BackupAssist 10.4.2 and earlier, the Backup User Identity is used for all backup jobs and the account may have been created with custom access levels. For 10.4.3 and later, a Backup User Identity is only required for Jobs that have a NAS destination or the SQL add-on, and in these cases, the Backup User Identity should be a member of the Administrators group.
What to check
- For BackupAssist 10.4.2 or earlier - check that the account is still selected, enabled and has the required access.
- For BackupAssist 10.4.3 and later, check that the account is still selected, enabled and a member of the administrators group.
- To check the permissions properly, you can log into the backup server using the Backup User Identity account and check that you can read and write to the backup destination without any authentication requests or errors.
- If backup account's password is changed in Windows, it will need to be changed in BackupAssist.
To learn more, see Backup user identity
Resolution 3 – Change the backup directory
Change the backup directory to a different location. We recommend that the backup directory is located on the same machine as the SQL Server.
The backup destination is configured on the Destination tab within your backup job.
- Open BackupAssist.
- Select Manage Backup Jobs
- Select the backup job.
- Select Edit from the top menu
- Select Destination from the options on the left.
Should you wish to back up the SQL files to another location instead of on the SQL server, then we recommend running a second backup using the File Protection or File Archiving engines as this allows for more integrated authentication to network shares.
|
Last updated |
Created |
Further assistance |
|---|---|---|
|
2nd Mar 2016 |
16th Mar 2007 |
BackupAssist Support page |