|
Error code |
Product |
Applies to |
|---|---|---|
|
BA1920 |
BackupAssist |
BackupAssist v5.3 to v9 |
Description
This error has been known to be caused by a permissions issue when trying to backup individual mailboxes using the Exchange Granular add-on
Resolution
Resolution 1
The error refers to something along the lines of 'A network error prevented successful completion of the operation'.
Make sure that your Backup User Identity is created following the guidelines at https://www.backupassist.com/education/articles/setting-up-a-user-for-exchange-mailbox-backups.html.
Check that your Backup User Identity has been set and has the required access. To view your current Backup User Identity, select the Settings tab > Backup User Identity and you'll see the following dialogue box appear.
Note: For BackupAssist 10.4.2 and earlier, the Backup User Identity is used for all backup jobs and the account may have been created with custom access levels. For 10.4.3 and later, a Backup User Identity is only required for Jobs that have a NAS destination or the SQL add-on, and in these cases, the Backup User Identity should be a member of the Administrators group.
What to check
- For BackupAssist 10.4.2 or earlier - check that the account is still selected, enabled and has the required access.
- For BackupAssist 10.4.3 and later, check that the account is still selected, enabled and a member of the administrators group.
- To check the permissions properly, you can log into the backup server using the Backup User Identity account and check that you can read and write to the backup destination without any authentication requests or errors.
- If backup account's password is changed in Windows, it will need to be changed in BackupAssist.
To learn more, see Backup user identity
Resolution 2
You receive an error indicating 'Timeout waiting for Profile Mutex'.
We have discovered that this may be caused by backing up too many large mailboxes (2.5GB+) at one time and timeout errors are occurring to the Exchange server.
To get around this, try breaking up your PST backup into smaller jobs so that there isn't a possibility of overloading the backup process.
Note: The Exchange Mailbox Protection feature was deprecated in BackupAssist v9 and removed in BackupAssist 10. To get granular support for Exchange Server 2016, and to use the newer Exchange Granular Restore feature, we suggest upgrading to the current version of BackupAssist with the Exchange Granular add-on. To learn more, see Exchange Server restore
|
Last updated |
Created |
Further assistance |
|---|---|---|
|
8th June 2017 |
17th Jun 2009 |
BackupAssist Support page |