|
Error code |
Product |
Applies to |
|---|---|---|
|
BA211 |
BackupAssist |
BackupAssist v4 and later |
Description
This error can be generated due to the backup user not having sufficient rights to be able to access the tape drive correctly.
It has also been reported that this error is generated when using hardware associated with the tape drive that is not supported by the operating system (common in Server 2008 platforms).
Resolution
There are 4 possible resolutions for this problem
Resolution 1 - Check the Backup User Identity's permissions
Check that your Backup User Identity has been set and has the required access. To view your current Backup User Identity, select the Settings tab > Backup User Identity and you'll see the following dialogue box appear.
Note: For BackupAssist 10.4.2 and earlier, the Backup User Identity is used for all backup jobs and the account may have been created with custom access levels. For 10.4.3 and later, a Backup User Identity is only required for Jobs that have a NAS destination or the SQL add-on, and in these cases, the Backup User Identity should be a member of the Administrators group.
What to check
- For BackupAssist 10.4.2 or earlier - check that the account is still selected, enabled and has the required access.
- For BackupAssist 10.4.3 and later, check that the account is still selected, enabled and a member of the administrators group.
- To check the permissions properly, you can log into the backup server using the Backup User Identity account and check that you can read and write to the backup destination without any authentication requests or errors.
- If backup account's password is changed in Windows, it will need to be changed in BackupAssist.
To learn more, see Backup user identity
Resolution 2 - Check the physical environment used by the tape drive.
We have found that some hardware (such as some SCSI cards) are not supported by Server 2008 based operating systems.
These issues can be hard to detect as the tape drive shows up as functioning correctly within Device Manager.
Resolution 3 - try a different tape and run a diagnostics
The diagnostics should be performed using the tools provided by the hardware vendor.
Also try upgrading the firmware and drivers for the tape drive and the controller to which it is connected.
Resolution 4 - Try setting the block size to Auto detect.
Set to Auto detect by following the steps below:
- Open BackupAssist
- Select Manage Backup Jobs
- Select the backup job.
- Select Edit from the top menu
- Select Destination from the options on the left
- Select Tape Drive options
- Tick the box next to Auto detect.
|
Last updated |
Created |
Further assistance |
|---|---|---|
|
12th Nov 2015 |
16th Mar 2007 |
BackupAssist Support page |