The SQL Backup Directory does not exist

Error code

Product

Applies to

BA305

BackupAssist

BackupAssist v4 and later

Description

The backup destination used by your SQL backup job either does not exist, is not available or BackupAssist does not have the correct permissions to access it.

Resolution

There are 2 possible resolutions for this problem.

Resolution 1 - Check the destination path

Double check that the destination BackupAssist is attempting to write the backup to is correct within the backup job.

To do this, follow the steps below:

  1. Open BackupAssist.
  2. Select Manage Backup Jobs
  3. Select the backup job.
  4. Select Edit from the top menu
  5. Select Destination from the options on the left
  6. Check the directory and path of the destination you are using and make sure it's correct.

Destination : Network location

Resolution 2 - Check the Backup User Identity's permissions

Check that your Backup User Identity has been set and has the required access. To view your current Backup User Identity, select the Settings tab > Backup User Identity and you'll see the following dialogue box appear.

Backup User Identity

Note: For BackupAssist 10.4.2 and earlier, the Backup User Identity is used for all backup jobs and the account may have been created with custom access levels. For 10.4.3 and later, a Backup User Identity is only required for Jobs that have a NAS destination or the SQL add-on, and in these cases, the Backup User Identity should be a member of the Administrators group.

What to check

  • For BackupAssist 10.4.2 or earlier - check that the account is still selected, enabled and has the required access.
  • For BackupAssist 10.4.3 and later, check that the account is still selected, enabled and a member of the administrators group.
  • To check the permissions properly, you can log into the backup server using the Backup User Identity account and check that you can read and write to the backup destination without any authentication requests or errors.
  • If backup account's password is changed in Windows, it will need to be changed in BackupAssist.

To learn more, see Backup user identity

Solution 3 - Confirm the destination is available

To check that the destination is still connected and functioning, and that you can access it from the machine running BackupAssist. You can also log into the machine using the Backup User Identity account (see solution 2) and check that you can read and write to the destination without receiving any authentication requests or errors.

Last updated

Created

Further assistance

29th Oct 2015

16th Mar 2007

BackupAssist Support page