|
Error code |
Product |
Applies to |
|---|---|---|
|
BA4014 |
BackupAssist |
BackupAssist 5.3 and later |
Description
This error usually occurs when the files being backed up are locked, in use or corrupted. This error can also occur if the device the files are on is inaccessible, has an I/ O error or corrupted sectors.
Resolution
There are 3 possible solutions to this problem.
Resolution 1 - Check if files are open
If the files are on a network drive
BackupAssist does not support open files on a network share. You will need to make sure the files are not in use during the backup, or install BackupAssist on the network share.
If the files are on a local drive
Make sure that the Microsoft Volume Shadow Copy Service is enabled within the backup job.
The steps to do this are as follows:
- Open BackupAssist.
- Select Manage Backup Jobs.
- Select the backup job.
- Select Edit from the top menu.
- Select Open Files from the options on the left.
- Tick Microsoft Volume Shadow Copy Service and save your changes.
Resolution 2 - Check for source drive corruption
It is recommend to run a chkdsk consistency check on all drives that you're using to store your backups.
Please review the following document from Microsoft on the use of chkdsk: https://technet.microsoft.com/en-us/magazine/ee872425.aspx .
It is also recommended to perform a defragmentation of your destination drives as well.
More information on this process is located at http://windows.microsoft.com/en-au/windows/improve-performance-defragmenting-hard-disk#1TC=windows-7.
Resolution 3 - Check the Backup User Identity's permissions
Check that your Backup User Identity has been set and has the required access. To view your current Backup User Identity, select the Settings tab > Backup User Identity and you'll see the following dialogue box appear.
Note: For BackupAssist 10.4.2 and earlier, the Backup User Identity is used for all backup jobs and the account may have been created with custom access levels. For 10.4.3 and later, a Backup User Identity is only required for Jobs that have a NAS destination or the SQL add-on, and in these cases, the Backup User Identity should be a member of the Administrators group.
What to check
- For BackupAssist 10.4.2 or earlier - check that the account is still selected, enabled and has the required access.
- For BackupAssist 10.4.3 and later, check that the account is still selected, enabled and a member of the administrators group.
- To check the permissions properly, you can log into the backup server using the Backup User Identity account and check that you can read and write to the backup destination without any authentication requests or errors.
- If backup account's password is changed in Windows, it will need to be changed in BackupAssist.
To learn more, see Backup user identity
|
Last updated |
Created |
Further assistance |
|---|---|---|
|
16th Jul 2015 |
21st Sep 2009 |
BackupAssist Support page |