|
Error code |
Product |
Applies to |
|---|---|---|
|
BA708 |
BackupAssist |
BackupAssist v4 and later. |
Description
This warning is usually caused due to an issue related to backing up NTFS attributes associated with the files listed in the backup report. Most likely causes to generate this are either permission or compatibility issues.
Resolution
Resolution 1 - Backing up files located on a NAS device
Most NAS devices run a Linux or Unix based system. NTFS attributes are not compatible with Linux/Unix as they're a Windows based format.
This may mean that the NAS device doesn't support NTFS and the best thing to do is to disable BackupAssist from backing up these up. However you're best to check with the manufacturer
The steps to do so are as follows (assuming you're using the File Protection engine):
- Select the BackupAssist, Jobs tab.
- Select Manage from the top menu. A list of all backup jobs will be displayed.
- Select the backup job you want to modify, and select Edit.
- Select the Replication Options item on the left.
- From Copy NTFS security attributes and alternate data streams select For backups of VSS applications.
To learn more see Manage : Replication Options
Resolution 2 - Backup User Identity Permissions
Check that your Backup User Identity has been set and has the required access. To view your current Backup User Identity, select the Settings tab > Backup User Identity and you'll see the following dialogue box appear.
Note: For BackupAssist 10.4.2 and earlier, the Backup User Identity is used for all backup jobs and the account may have been created with custom access levels. For 10.4.3 and later, a Backup User Identity is only required for Jobs that have a NAS destination or the SQL add-on, and in these cases, the Backup User Identity should be a member of the Administrators group.
What to check
- For BackupAssist 10.4.2 or earlier - check that the account is still selected, enabled and has the required access.
- For BackupAssist 10.4.3 and later, check that the account is still selected, enabled and a member of the administrators group.
- To check the permissions properly, you can log into the backup server using the Backup User Identity account and check that you can read and write to the backup destination without any authentication requests or errors.
- If backup account's password is changed in Windows, it will need to be changed in BackupAssist.
To learn more, see Backup user identity
|
Last updated |
Created |
Further assistance |
|---|---|---|
|
8th June 2017 |
02nd Oct 2008 |
BackupAssist Support page |