|
Error code |
Product |
Applies to |
|---|---|---|
|
BA717 |
BackupAssist |
BackupAssist v4 and later. |
Description
This error is generated when BackupAssist is no longer able to access the network name listed on the backup report.
Resolution
There are 4 possible resolutions for this problem
Solution 1 - Ensure the backup destination is online and accessible
Make sure that the server hosting the network share is turned on and is accessible within your network by:
- Browsing to the folder location in Windows Explorer
- Communicating via ping requests
Solution 2 - Make sure the network path is correct
The server name in the destination setting for your job should not include any prefixes, for example Server not \\Server.
The path on server should not contain the server name, for example \backups\2007 not \\Server\backups\2007.
Solution 3 - Check the Backup User Identity's permissions
When accessing shares without authentication you will still need to authenticate with the server/appliance hosting the network share if the shares permissions are set to Everybody or Everyone. This permission only means that all members/groups of that domain/server/device will be able to access the share.
To enable authentication free access you will need to enable Guest permissions on the share, providing your destination supports this. In most cases, it is better to create an account, or add specific permissions to an account, to allow access the share.
Permissions check
Check that your Backup User Identity has been set and has the required access. To view your current Backup User Identity, select the Settings tab > Backup User Identity and you'll see the following dialogue box appear.
Note: For BackupAssist 10.4.2 and earlier, the Backup User Identity is used for all backup jobs and the account may have been created with custom access levels. For 10.4.3 and later, a Backup User Identity is only required for Jobs that have a NAS destination or the SQL add-on, and in these cases, the Backup User Identity should be a member of the Administrators group.
What to check
- For BackupAssist 10.4.2 or earlier - check that the account is still selected, enabled and has the required access.
- For BackupAssist 10.4.3 and later, check that the account is still selected, enabled and a member of the administrators group.
- To check the permissions properly, you can log into the backup server using the Backup User Identity account and check that you can read and write to the backup destination without any authentication requests or errors.
- If backup account's password is changed in Windows, it will need to be changed in BackupAssist.
To learn more, see Backup user identity
Permissions check - network share username and password configuration
You will need to provide account details in BackupAssist for the share you are attempting to connect to.
To configure specific authentication for the network share:
- Open BackupAssist.
- Select Manage Backup Jobs
- Select the backup job.
- Select Edit from the top menu
- Select Destination from the options on the left
- Tick Network location requires username and password and enter the credentials required.
Note: The account specified here must exist on the destination domain/server/device, and this may be different to the accounts on your local server/domain. If no credentials are entered, BackupAssist will use the Backup User Identity for authentication.
Solution 4 - Create a new backup job if the existing job is corrupted
BackupAssist may have problems accessing a network share if the backup job is corrupted. This can occur if there is an issue with one of the back end configuration files associated with the backup job.
To resolve this, you can create a new backup job that has the same settings and configuration as the job which is generating this error. Once you've done this, run the newly created backup job and see if the error still occurs.
|
Last updated |
Created |
Further assistance |
|---|---|---|
|
03rd Dec 2015 |
15th Dec 2008 |
BackupAssist Support page |