Contact Us

Head office - Melbourne, Australia

Our global headquarters is located in the city of Melbourne, Australia, a city of over 3.6 million people.

Our offices are on Level 4 of the prestigious Whitehorse Tower building in the commercial centre of Box Hill, conveniently located east of Melbourne's CBD.

If you have any enquiries or require assistance, please feel free to contact us using the details below.

Business hours - Monday to Friday, 9am-5pm Australian Eastern Time
Phone: +61 3 9899 4681

Technical support office - Louisville, KY USA

Our U.S. office is located just outside Louisville, KY, and opened in 2008 to provide enhanced levels of service to the North American market. This office operates during business hours in the Eastern timezone of the USA.

Business hours - Monday to Friday, 9am-5pm US Eastern Time
Phone: we are currently trialing priority phone support for resellers. If this trial goes well, we may expand our service to cater for all BackupAssist users.

Contact details

General and Sales:
For any general enquiries and for sales related questions, including pricing information, purchasing details, account management, and license key transfers.

Technical support:
For technical queries and issues. To assist the support team in investigating any technical issues, please provide us with diagnostic information – please visit: http://www.backupassist.com/HTMLHelp/Troubleshoot_Support.htm for more information.

Billing:
For any queries relating to payment invoices that you have received from us or to notify us of any payments you have made.

Phone please refer to the various office locations above.

Fax:
+61 3 8080 1606

Company address for official correspondence:
Cortex I.T. Labs Pty Ltd
Level 4, 991 Whitehorse Road
Box Hill VIC 3128
Australia

Australian Business Number (for Australian customers):
45 504 325 451